GoodData Reviews in June 2026: User Ratings, Pros & Cons

Slow performance and unclear metrics

What do you like best? Ability to share insights in Zendesk with team. What do you dislike? The speed and inability to edit quickly. It's also quite taxing to organize existing contents Recommendations to others considering the product: Start off organized because it's hard to do it after you've begun creating several reports What problems are you solving with the product? What benefits have you realized? Ability to post insight visuals to broader team and create custom ...

Good Data

What do you like best? I love the ability to customize the boards that I need What do you dislike? It is somewhat confusing to initially get set up and working. What problems are you solving with the product? What benefits have you realized? I use this data to help inform decisions around customer support tickets

Very good analytics Tool

What do you like best? It's good that you can use all the different metrics and "play" with them in order to create whatever report you want and like. There are many filters which can help you sort exactly the results you want to see and also the system proactively tells you if it's impossible to use a certain metric if you have chosen a specific type of report. Also, the variable are very helpful when constructing the different types of reports as they make the whole process more ...

very useful tool

What do you like best? the simplfied data, because you can find all on a single view What do you dislike? Some don't good designed menus, all must be uniform Recommendations to others considering the product: If you are looking for a global platform to make reports about your operation, GoodData is the option What problems are you solving with the product? What benefits have you realized? The statistics about customer satisfaction

Very flexible BI solution with limited visualization

What do you like best? It's easy to create simple charts - the wizard is quite simple to use What do you dislike? Complex metrics are hard to set. Also the visualization is lacking. What problems are you solving with the product? What benefits have you realized? It's embedded in our Zendesk platform so we use it to get metrics for our Tech Support team

good data but complicated to use

What do you like best? I like that it has many different data sets. I like that I can get precise reporting. What do you dislike? there are no automated reports. It's very complicated to use. It needs more visuals Recommendations to others considering the product: It provides great data, but it takes a bit of a learning curve What problems are you solving with the product? What benefits have you realized? We are pulling very targeted reports for tickets and who solves ...

GoodData = Good Data

What do you like best? Easy to generate reports and adding custom variables. What do you dislike? I did find that there was some quirkiness with the way that dates could be selected. Seemingly creating reports with the sames dates could occasionally have minor differences. What problems are you solving with the product? What benefits have you realized? We created data dashboards that housed custom built reports. I could view all KPIs in a single, clean place.

We mainly use it as a backup for Zendesk data.

What do you like best? The access to all Zendesk fields is a huge plus. There is thoughtfulness in the premade dashboards. Also, it is intuitive to figure out how to create your own reports. Overall, the reports are accurate since the data from Zendesk comes straight from the source. Also, while the reports are slow to load at times, they usually don't break and do load eventually. What do you dislike? Finding data and filtering is a choppy experience. The "what," "how," and "filter" ...

Good Data / Zendesk Insights - Nice! But a but limiting.

What do you like best? The ability to create custom metrics and drill-in reports are my favorite features. I've only used GoodData via Zendesk Insights, though, so my view may be a bit limited. What do you dislike? Dashboards take too long to load and often require a page refresh to properly display data. Not being able to just type in MQL for custom metrics is really annoying and adds additional time to metric creation. Also, only updating hourly (or worse if not on Zendesk ...

Ease depends on your skill/knowledge level

What do you like best? I like the ability to slice your data using various custom fields, if you're really efficient about how you use these your reports will tell you a lot. What do you dislike? it can be tough to get the right combination of metrics & attributes, if you mess up one selection your whole report is screwed up and it's hard to figure out which one is the problem. What problems are you solving with the product? What benefits have you realized? i've been able to ...