GoodData Reviews in May 2025: User Ratings, Pros & Cons

Great software for the analyst

What do you like best? That is very easy to build my reports and you can send to my coworkers all the data,you can also create your own metrics, it has helped me create more accurate reports. I can share my created reports and they can also modify my report, or on the contrary, leave it hidden from other users, I can label some reports as favorites and it allows me to expedite my daily reports, you can create dashbords from several reports by unifying the information, so the reports can ...

GoodData is a powerful tool, but it's not intuitive to use. Usability is a bit complex.

What do you like best? GoodData is a very powerful tool. Dashboards for each product, performance reports, everything from one place. Emailing is very helpful, you don't have to login every time. What do you dislike? It takes forever to generate the report. The data processing is super slow. This makes me crazy sometimes. I understand our company has a huge dataset, but the speed makes it almost unusable. Recommendations to others considering the product: Consider the speed of ...

Simple and efficient for a no analytics expert with this What, How , Filter approach

What do you like best? it's a powerful solution , easily embedded with third party solution What do you dislike? Advanced analytics with MAQL editor is not user friendly and looks like an old SQLPLUS editor What problems are you solving with the product? What benefits have you realized? Customer services analytics and dashboarding

An all round reliable reporting product

What do you like best? GoodData is a simple to use reporting tool which allows us to build accurate custom reports. Building custom metrics on top of the reports and dashboards in a timely and accurate manner is the main positive of the tool. The tool is also very reliable with minimal downtime. This is important when working for a fast paced business that places a huge amount of detail in reporting. What do you dislike? The least helpful part of the product is the fact we cannot see ...

Helpful product

What do you like best? The ability to dig deeper into reports to get the data I need What do you dislike? some limitations of what you can do on the reports What problems are you solving with the product? What benefits have you realized? being able to run stats on incoming tickets

Solid cloud-based reporting and data analytics

What do you like best? MAQL, GoodData's querying language, is robust and terrific for those already exposed to SQL syntax. What do you dislike? Initial ease-of-use for setting up pipelines using ETL processes can feel tedious. In part this is due to the deprecation of CloudConnect and so there's a mix of old and new resources in GoodData's documentation. Recommendations to others considering the product: With Zendesk rolling out it's move to BIME/Explore, don't forget the ...

Important Tool in Better Understanding Critical Business Metrics

What do you like best? GoodData has excellent integration with Zendesk (which is our primary use case). The integration is seamless and allows us to create custom reporting that brings attention to the areas of our business that we are needing to ensure are where we need them to be. They also have great support in my experience. Any time I have needed assistance in understanding or effectively presenting my data, they have been there to help. What do you dislike? It's not their fault, ...

Super powerfull but complex

What do you like best? The amount of query that are possible to do and the freedom of beign able to write your own What do you dislike? the complexity, the UI is klonky, having too many choices of query is a good and a bad thing Recommendations to others considering the product: stick with it even if it's complex What problems are you solving with the product? What benefits have you realized? using it through Zendesk to make different reports

Powerfully customizable

What do you like best? Flexibility allowing the creation of custom metrics What do you dislike? no ability to drag and drop to sort the graphs Cannot email reports to non-Zendesk admins Recommendations to others considering the product: SQL knowledge and patience What problems are you solving with the product? What benefits have you realized? Insights into Zendesk

Excellent Tool for Reporting!! 5 Stars from me...

What do you like best? It's easy to create reports and then building Dashboards using those reports is awesome feature. Its so easy to create custom reports. What do you dislike? There are limitations on grouping, ordering of reports with multiple dimensions. Recommendations to others considering the product: This is an awesome reporting tool. Makes real time reporting very easy and reliable. Must use tool. What problems are you solving with the product? What benefits have ...