Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong will make you a better rep - especially as companies go remote"

What do you like best? - How easy it is to find specific parts of the conversation - Areas to improve (patience, how interactive you are with clients) - Having a library that accumulates our entire team's calls What do you dislike? - AI has a little ways to go, some of the data can be off - Similar for transcripts, words can be a little off - still, not a huge downfall, because you can easily find exactly what part of the conversation you can to review in the recording if needed What ...

"Gong is essential to sales development"

What do you like best? Gong helps me become a better sales professional by refining my craft through cold calls, customer meetings, and training & enablement. Through Gong, I am able to understand where I excel and areas of improvement. I have real-time feedback I am able to see and hear that gives me an insight of how I can be a better salesperson. My managers are now able to have a main repository to provide constructive feedback by adding notes right to the recorded call! We utilize Gong ...

"Account DIrector"

What do you like best? The ability to quickly access insights from previous calls as I prep for upcoming calls. The AI component that can dissect each call so as I aim to go back & jump right to past pricing discussions, competitive topics, etc. so I can head into a call fully prepared. Our sales enablement team also uses Gong to record all of our internal training calls & after-the-fact will flag specific topics covered so if I was unable to attend (or simply want a refresher) the training ...

"GONG used as a sales manager"

What do you like best? listening to my team's calls, and calls from others who have been in the sales job longer and have become experts. i can coach my own team but then show them what good looks like What do you dislike? literally can't think of anything. wish we could hear recordings from more states :) Recommendations to others considering the product: use it. it is a gamechanger for sales managers especially in the virtual environment What problems are you solving with the product? ...

"Definitely recommend!"

What do you like best? Love the integration with Zoom and the fact that I can reference any call I've had in the past. What do you dislike? That it doesn't offer transcript for other languages. What problems are you solving with the product? What benefits have you realized? Being able to jump into a sales cycle at any point and catching up thanks to Gong.

"Game changer for Working from home"

What do you like best? I love using this as a personal coaching tool for myself. Being able to hear the conversation and see talk ratios/stats is super helpful in bettering myself as a sales rep. What do you dislike? There isn't anything I dislike so far - it's been easy to use. Recommendations to others considering the product: do it! you won't regret it. What problems are you solving with the product? What benefits have you realized? Determining what I can do better, and areas where I ...

"Very helpful to go back and listen to calls"

What do you like best? Transcript of the calls. It is a great platform. What do you dislike? Sometimes some of the calls are only one-sided. What problems are you solving with the product? What benefits have you realized? Going back and listening to any notes I made in calls. Has fantastic benefits for improving.

"Easy to use and share"

What do you like best? - Intuitive UI. Have not found myself lost in the product. - Share Call - Links are great for cross company collaboration. What do you dislike? - Requiring additional licenses at times to be able to share information with other team members. - Transcript attempts are not great - Retention of videos is a major pain. I hate returning to a deleted video in hopes of recapturing that information. What problems are you solving with the product? What benefits have you ...

"Great easy to use tool."

What do you like best? I like Gong in indescribable terms because it is a software that provides a powerful visibility of conversations for the clients of a company, mentioning that it records and analyzes in an incredible way all calls and sales meetings immediately, extraordinarily We can highlight that this system drastically improves the effectiveness of the equipment sales, being a total success according to this branch. What do you dislike? The adoption of the user towards this ...

"Great tool!"

What do you like best? Having a library of calls for yourself and your team is a great training and sales tool. What do you dislike? Ultimately, it's up to the customer on whether they want the call recorded. Obviously, this is necessary, but can sometimes be disappointing. What problems are you solving with the product? What benefits have you realized? Gong makes note taking much easier and allows you to be fully involved during the call.