Gong Reviews in September 2026: User Ratings, Pros & Cons

"Ability to Refine and Check your Sales Behaviours"

What do you like best? With Gong you are able to go back to your sales calls and re-listen to them. This is useful not only from a sales notes perspective but also in the sense that you can learn from what has gone well for you and closed, and what has been lost. A neat feature is the ability to add comments and tag your colleagues/manager at certain points during your recording meetings where you can ask for feedback and understand how they may have handled the situation. Lastly, it ...

"Very helpful tool for any sales team"

What do you like best? The ability to review prior meetings, both my own and my teammates, so I can be up to speed on any existing client/prospect, in minutes. Additionally, the intelligence that color codes the conversation topics throughout the call after analyzed is very helpful when you specifically want to focus on certain aspects of the call. What do you dislike? Overall very satisfied, and can't think of anything. Recommendations to others considering the product: Keep up the good ...

"Gong is a wonderful tool!"

What do you like best? I love that I can easily go back and listen to all of my sales calls. I also love how there is coaching and it monitors how much I talk vs the client. What do you dislike? I don't like how some times it doesn't capture my words correctly. What problems are you solving with the product? What benefits have you realized? I am solving the problem of forgetting things I spoke about with clients because I can now go back. This also helps me to see what I am doing wrong and ...

"Love Gong - It saves my deals!"

What do you like best? Gong is very helpful if you're taking as many meetings as I do weekly. (over 20+) There are times I have back to back to back meetings and I always rely on Gong to refresh my memory on how that meeting went and the details involved. What do you dislike? The dashboard is not the easiest to use at times. There's so much insight available and I have trouble finding specific calls at times. What problems are you solving with the product? What benefits have you ...

"Love Gong, best call recorder"

What do you like best? It's able to not only record my calls but analyze them by stage (objections, next steps, etc.) as well as transcribe them. We've used this tool internally across different departments to make data driven decisions across engineering and product, sales and post sales, as well as customer service. What do you dislike? sometimes the transcribing is totally inaccurate - picture every 10/11th word being misinterpreted. You can pretty much get the gist of the conversation ...

"Gong is one of our most valuable sales enablement tools"

What do you like best? Gong is great for analyzing call stats, sharing recorded demos and for working deals. Lots of the newer features launched are as powerful as our internal CRM and provide visibility into my deal workflow. What do you dislike? the search feature can be very stubborn and not helpful most of the time. What problems are you solving with the product? What benefits have you realized? Gong solves our ability to properly communicate post sales demo. We can see deal progress ...

"Conversational Analytics. Get better outcomes!"

What do you like best? Ability to review data of each call. Understand trends in wins & losses. Get tactical in your coaching of reps! Our ability to understand after reviewing what the customer is telling us allows us to be even more strategic and collaborative in our sales recommendations The collaboration across teams using Gong is unparallel. What do you dislike? Dont try to be a CRM tool. Focus on the platform and more conversation analytics. Not deal management Recommendations to ...

"I use Gong every day"

What do you like best? Transcripts- I can listen to the calls of Senior Enterprise AEs and borrow their talk tracks as a script through the transcripts feature. What do you dislike? I don't like the lay out of all activity that's taken place with an account when I search by Account Name. I just want to see the call recordings laid out. What problems are you solving with the product? What benefits have you realized? Up-leveling my talk tracks/recalling what was said in a meeting.

"a must tool for sales management!"

What do you like best? ease of use, intuitive, allows you to effectively manage your team, write comments, share calls or snippets of calls, collaborate, manage pipeline. a true a-to-z solution What do you dislike? I would be looking forward to have more analytics. Recommendations to others considering the product: implement methodology and best practices What problems are you solving with the product? What benefits have you realized? increased productivity better conversion more visibility ...

"Gong covers all the bases"

What do you like best? There are a lot of features that I like in Gong, but the basic ability to record, review, and search calls is outstanding. Also the ability to create snippets of calls for review or check content and note-taking for later review is hugely valuable. Integrations with email and tracking is a nice feature as well. What do you dislike? There isn't much I dislike about Gong, while I like the integrations with email, some of those integrations become a little much and a bit ...