Gong Reviews in April 2025: User Ratings, Pros & Cons

"Gong - Records the call but not always very accurate"

What do you like best? All of the stats are really nice to be able to get a breakdown on my own calls. Allows me to see what I am doing right and what I'm not doing right and how much I am talking vs the customer What do you dislike? The accuracy is really hit or miss, a lot of the times there are a lot of skipping errors as well as the call picks up later in the call and drops before the call is actually done. What problems are you solving with the product? What benefits have you ...

"Good for coaching opportunities"

What do you like best? It's a great system for my managers and colleagues to coach me on calls. It gives them an opportunity to listen to my calls and provide feedback on how things went. It's especially useful in a work from home environment where I'm not sitting directly with my colleagues and managers. I appreciate that the calls are recorded and people can leave timestamps on the exact time where they want to provide feedback. Makes it much easier to listen back to a call and see ...

"Conversational Analytics. Get better outcomes!"

What do you like best? Ability to review data of each call. Understand trends in wins & losses. Get tactical in your coaching of reps! Our ability to understand after reviewing what the customer is telling us allows us to be even more strategic and collaborative in our sales recommendations The collaboration across teams using Gong is unparallel. What do you dislike? Dont try to be a CRM tool. Focus on the platform and more conversation analytics. Not deal management Recommendations to ...

"Gong is one of our most valuable sales enablement tools"

What do you like best? Gong is great for analyzing call stats, sharing recorded demos and for working deals. Lots of the newer features launched are as powerful as our internal CRM and provide visibility into my deal workflow. What do you dislike? the search feature can be very stubborn and not helpful most of the time. What problems are you solving with the product? What benefits have you realized? Gong solves our ability to properly communicate post sales demo. We can see deal progress ...

"Account DIrector"

What do you like best? The ability to quickly access insights from previous calls as I prep for upcoming calls. The AI component that can dissect each call so as I aim to go back & jump right to past pricing discussions, competitive topics, etc. so I can head into a call fully prepared. Our sales enablement team also uses Gong to record all of our internal training calls & after-the-fact will flag specific topics covered so if I was unable to attend (or simply want a refresher) the training ...

"Love Gong, best call recorder"

What do you like best? It's able to not only record my calls but analyze them by stage (objections, next steps, etc.) as well as transcribe them. We've used this tool internally across different departments to make data driven decisions across engineering and product, sales and post sales, as well as customer service. What do you dislike? sometimes the transcribing is totally inaccurate - picture every 10/11th word being misinterpreted. You can pretty much get the gist of the conversation ...

"Definitely recommend!"

What do you like best? Love the integration with Zoom and the fact that I can reference any call I've had in the past. What do you dislike? That it doesn't offer transcript for other languages. What problems are you solving with the product? What benefits have you realized? Being able to jump into a sales cycle at any point and catching up thanks to Gong.

"GONG used as a sales manager"

What do you like best? listening to my team's calls, and calls from others who have been in the sales job longer and have become experts. i can coach my own team but then show them what good looks like What do you dislike? literally can't think of anything. wish we could hear recordings from more states :) Recommendations to others considering the product: use it. it is a gamechanger for sales managers especially in the virtual environment What problems are you solving with the product? ...

"Love Gong - It saves my deals!"

What do you like best? Gong is very helpful if you're taking as many meetings as I do weekly. (over 20+) There are times I have back to back to back meetings and I always rely on Gong to refresh my memory on how that meeting went and the details involved. What do you dislike? The dashboard is not the easiest to use at times. There's so much insight available and I have trouble finding specific calls at times. What problems are you solving with the product? What benefits have you ...

"Gong is a wonderful tool!"

What do you like best? I love that I can easily go back and listen to all of my sales calls. I also love how there is coaching and it monitors how much I talk vs the client. What do you dislike? I don't like how some times it doesn't capture my words correctly. What problems are you solving with the product? What benefits have you realized? I am solving the problem of forgetting things I spoke about with clients because I can now go back. This also helps me to see what I am doing wrong and ...