GoCardless Reviews in June 2025: User Ratings, Pros & Cons

holding our funds for 3 weeks.

We have been waiting since the 09th of December to receive a large amount of money. We have over 800 active customers on their database and to be fobbed off every time we call means its time to move all of our customers onto a different platform. Today we were told to wait until the new year due to annual leave. Completely unacceptable.

"Excellent Service"

What do you like best about GoCardless? Go Cardless allows me to collect payments from my customers via Direct Debit. This feature alone saved me a lot of hassle, where I used to ask my customers for their card details to process payments. Many of them were not happy to do that over the phone. Also the cost of using Go Cardless is much less than card processing vendors. What do you dislike about GoCardless? The least helpful is that I have to wait 1 day to receive my payments, which is ...

"Cost Efficient, Effective and Online - What more do SME's want in a DD Facility?"

What do you like best about GoCardless? We were looking for a reasonably priced Direct Debit facility provider for a long time. GoCardless came around and instantly caught our attention by a) be quite a lot cheaper, b) easy to setup and start using and c) allowing us to do everything online. No calls, no big paper work and hassle free! What do you dislike about GoCardless? I would really like more integration between Xero and GoCardless. If both parties can come together and use Xero ...

"Almost TOO automated!"

What do you like best about GoCardless? Payments are scheduled & pulled every month like clockwork. The fees are minimal for ACH processing, especially when compared to other credit card processors. The integration with Xero is so seemless, and it makes it incredibly easy to use & keep up with the bookkeeping. What do you dislike about GoCardless? As I said, almost TOO automated! The first time I used it, my client had paid before I had even sent the proposal/engagement letter because I ...

"very efficient solution and team very reactive!"

What do you like best about GoCardless? everything is automated, simple, efficient, quick... and cheap! What do you dislike about GoCardless? nothing ! honestly we are fully satisfied with the service What problems is GoCardless solving and how is that benefiting you? we are collecting monthly donations from individuals for our humanitarian organization, and thanks to GoCardless, we are able to raise funds to help refugees around the world.

"You should be using GoCardless NOW!"

What do you like best about GoCardless? Very easy process to set up and link accounts. Love the integration with Xero! If every piece of technology we used was this easy to use, life would be so easy! What do you dislike about GoCardless? I haven't found a part of GC that I don't like as of yet. Recommendations to others considering GoCardless: We have tried multiple processors and found a new home with GoCardless. If you are frustrated with any other solution, you should try GC now and ...

"GC an easy way to collect payment"

What do you like best about GoCardless? 1- Intégration facile 2- Support réactif 3- Facilité d'utilisation (tableau de bord complet) 4- Transaction sécurisée 5 - Taux d'échec de paiement très faible What do you dislike about GoCardless? 1 -Quelques bogues mineurs (mais résolu) 2- Les représentations automatiques sont payantes What problems is GoCardless solving and how is that benefiting you? Nous voulions augmenter la part des prélèvements SEPA et réduire le taux d'échec de nos paiements ...

"Réduire les retards de paiement et les impayés"

What do you like best about GoCardless? GCL nous fait gagner des dizaines heures chaque mois en nous évitant les relances de paiement à nos clients. Tout est désormais automatisé : nos clients n'ont plus aucun effort à faire pour nous régler, et nous sommes payés en temps et en heure chaque mois. Ça a été une révolution pour nous, qui utilisions avant cela des prélèvements par CB (mais les cartes périmaient souvent) ou des virements SEPA (les clients oubliaient ou trainaient à effectuer les ...

"Simple to set up and easy to use"

What do you like best about GoCardless? simplicity to set up mandates for clients What do you dislike about GoCardless? reconciliation proces unclear with Xero and found it hard to find reports at first What problems is GoCardless solving and how is that benefiting you? Collecting ontime payments, the benefit was not having to chase clients

"Great tool for accepting payments"

What do you like best about GoCardless? We have been using GoCardless since we started our business to collect direct debit payments from our clients. It is quick and easy to sign up and verify our customers with the service and it seamlessly collects payments every month without fail. The interface is clean and they have a great UI. We couldn't be happier. What do you dislike about GoCardless? The only thing that bugs me is when GoCardless emails me about a cancelled or rejected payment, ...