GLPI Reviews in September 2026: User Ratings, Pros & Cons
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GLPI Reviews & Ratings
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Spotsaas Editor’s POV
GLPI is a free, open-source IT asset and support ticket system built for organizations that want direct control over their infrastructure and data. Before shortlisting, verify that your team can manage the learning curve—the interface requires more configuration than commercial alternatives like Jira Service Management, and you'll need either internal IT ...Read more
GLPI pros and cons
Highly customizable open-source IT asset management and support ticket system with a strong supporting community.
Easy to use and customize, offering a complete ITSM solution.
Excellent graphical interface with easy handling and reporting features.
Provides project and contract management, automatic inventory, and deployment in multiple environments.
Newcomers may find the richness of features and customizations overwhelming without proper support.
Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.
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Showing 21-30 out of 40
NM
Nemanja M
01/15/21
"Working with tickets, requests.."
What do you like best about GLPI? It is very easy to use, also, my colleagues like it What do you dislike about GLPI?
NM
Nemanja M
01/15/21
"Working with tickets, requests.."
What do you like best about GLPI? It is very easy to use, also, my colleagues like it What do you dislike about GLPI?
JK
Julian K
01/14/21
"Review of GLPI since version 0.7"
What do you like best about GLPI? The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it help me and my teams that I have worked with to automate the process based on ITIL as well to adapt GLPI on company requirements. Implementing Ticket System we solved a problem with calls and managing the ...
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BR
Branko R
01/12/21
"Review"
What do you like best about GLPI? Very easy to use, Geared toward software development What do you dislike about GLPI?
AU
Anonymous User
01/12/21
"My experience with GLPI has been excellent!!!"
What do you like best about GLPI? incident management to project monitoring and hardware control of our network. What do you dislike about GLPI?
AU
Anonymous User
01/12/21
"My experience with GLPI has been excellent!!!"
What do you like best about GLPI? incident management to project monitoring and hardware control of our network. What do you dislike about GLPI?
AU
Anonymous User
01/12/21
"This very good to use it"
What do you like best about GLPI? Working prefect and smoothie i very like it What do you dislike about GLPI?
BR
Branko R
01/12/21
"Review"
What do you like best about GLPI? Very easy to use, Geared toward software development What do you dislike about GLPI?
AU
Anonymous User
08/23/20
"Great tool for tickets"
What do you like best about GLPI? I love how easy it is to use. Creating tickets can be done through a webpage or by sending emails. Also love the notifications I receive updating me on ticket status.
AU
Anonymous User
08/23/20
"Great tool for tickets"
What do you like best about GLPI? I love how easy it is to use. Creating tickets can be done through a webpage or by sending emails. Also love the notifications I receive updating me on ticket status.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].