GLPI Reviews in September 2026: User Ratings, Pros & Cons
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GLPI Reviews & Ratings
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Spotsaas Editor’s POV
GLPI is a free, open-source IT asset and support ticket system built for organizations that want direct control over their infrastructure and data. Before shortlisting, verify that your team can manage the learning curve—the interface requires more configuration than commercial alternatives like Jira Service Management, and you'll need either internal IT ...Read more
GLPI pros and cons
Highly customizable open-source IT asset management and support ticket system with a strong supporting community.
Easy to use and customize, offering a complete ITSM solution.
Excellent graphical interface with easy handling and reporting features.
Provides project and contract management, automatic inventory, and deployment in multiple environments.
Newcomers may find the richness of features and customizations overwhelming without proper support.
Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.
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Showing 11-20 out of 40
FS
fattah s
03/01/21
"GLPI - My Review"
What do you like best about GLPI? IT Helpdesk System. The ticketing.
MH
Manuel H
02/09/21
"Easy tu implement"
What do you like best about GLPI? LDAP connection, OCS Inventory integration What do you dislike about GLPI?
AU
Anonymous User
01/27/21
"Very useful, 100% customizable and free!"
What do you like best about GLPI? The fact that the software does not consume a lot of resources and that it is fully customizable to our needs. A lot of frequently updated plugins available also.
SP
Sandip P
01/26/21
"It's very good place to get superb software & helpful and authentic reviews."
What do you like best about GLPI? Softwares on glpi are very useful, always help in need. What do you dislike about GLPI?
AU
Anonymous User
01/20/21
"Great Inventory tool for IT Service Desk team."
What do you like best about GLPI? I did like the option of the GLPI agent where easier could be installed on multiple devices and get the real data of device resources.
EC
Eduardo C
01/18/21
"An indispensable tool for anyone who needs to have control over their IT resources"
What do you like best about GLPI? Customization, Availability, data control. It's a fully adaptable solution, which you can use as is or adapt to your needs. What do you dislike about GLPI?
LA
Luis A
01/18/21
"Best opensource ITIL software I ever used"
What do you like best about GLPI? A love its ticketing system, you will find very easy to manage issues with customers/clients, technicians. There are a ton of plugins, I used one to sync the data with existing equipment and personnel (inventory management). You can connect your email server so the system is able to sent emails to users and technicians about its tickets updates.
EC
Eduardo C
01/18/21
"An indispensable tool for anyone who needs to have control over their IT resources"
What do you like best about GLPI? Customization, Availability, data control. It's a fully adaptable solution, which you can use as is or adapt to your needs. What do you dislike about GLPI?
AU
Anonymous User
01/16/21
"Ticketing system management for bank"
What do you like best about GLPI? I am able to customize GLPI with the use pf plugins. I am also able to track performance, quality and efficiency of teams.
AU
Anonymous User
01/16/21
"Ticketing system management for bank"
What do you like best about GLPI? I am able to customize GLPI with the use pf plugins. I am also able to track performance, quality and efficiency of teams.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].