Genuity Reviews in June 2026: User Ratings, Pros & Cons

"A Great Solution for Help Desk"

What do you like best about Genuity? We like the help desk feature and the assets. What has also been a great surprise is the service monitoring and certificate monitoring. We can respond to network issues much quicker than before. The amount of information we receive and the accuracy have been beneficial. The software is very flexible. For the price, it's hard to beat. It does so much for so little cost. We also like that Genuity can track contracts. We love that Genuity will take ...

"A Great Solution for Help Desk"

What do you like best about Genuity? We like the help desk feature and the assets. What has also been a great surprise is the service monitoring and certificate monitoring. We can respond to network issues much quicker than before. The amount of information we receive and the accuracy have been beneficial. The software is very flexible. For the price, it's hard to beat. It does so much for so little cost. We also like that Genuity can track contracts. We love that Genuity will take ...

"Not sure where to start with all those pricey ITSM tools? Take a look at Genuity."

What do you like best about Genuity? If you are Small or Medium size the business. Genuity can help you started with ITSM if you never had it in your company. Or you feel like you outgrew spreadsheets.

"Genuity is a great IT management suite, with a helpful development and support team"

What do you like best about Genuity? Fast support Single point of asset and contract management for many services

"Easy to use, unbelievably good support"

What do you like best about Genuity? Genuity is amazingly easy to configure and deploy. All of the modules work together and make tracking assets, costs, tickets, etc., ridiculously easy. There are no scripts to run, no APIs to fight with, and no hidden charges for necessary features. The vast majority of automated tasks or settings you need for a small IT team are already built-in or easily configured. On the off-chance that you run into a bug, the support team responds almost instantly ...

"Easy to use, unbelievably good support"

What do you like best about Genuity? Genuity is amazingly easy to configure and deploy. All of the modules work together and make tracking assets, costs, tickets, etc., ridiculously easy. There are no scripts to run, no APIs to fight with, and no hidden charges for necessary features. The vast majority of automated tasks or settings you need for a small IT team are already built-in or easily configured. On the off-chance that you run into a bug, the support team responds almost instantly ...

"A great tool to keep our organization inline"

What do you like best about Genuity? We are a massive fan of the ability to track and link assets to staff and location. We are a very decentralized organization with equipment spread across five states. Having the ability to keep track of it all will help to reduce our costs and stop asking the question, 'where is that iPad now....'

"A great tool to keep our organization inline"

What do you like best about Genuity? We are a massive fan of the ability to track and link assets to staff and location. We are a very decentralized organization with equipment spread across five states. Having the ability to keep track of it all will help to reduce our costs and stop asking the question, 'where is that iPad now....'

"Inexpensive solution for small IT departments"

What do you like best about Genuity? The solution is only $30 a month and can be used for all aspects of our IT department. They also listen to every one of my suggestions for fixes to improve the service.

"Vendor and Cost Management Platform Helping SMB IT"

What do you like best about Genuity? Vendor, cost, and contract tracking. Customer Success Manager and Support are timely and helpful in their responses. They care about your input on how to make the platform even better. They are constantly improving by way of your input. You also can't beat the cost for what you get.