Fuze Reviews in June 2026: User Ratings, Pros & Cons
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Fuze Reviews & Ratings
Spotsaas Editor’s POV
Fuze emerges as a versatile communication tool, admired for its seamless remote collaboration capabilities. Users appreciate its smooth transition to remote work, particularly during the pandemic. The platform garners praise for its audio and video quality, making it a go-to choice for meetings and team interactions. Additionally, the ability to schedule ...Read more
Fuze pros and cons
Facilitates remote communication with HD audio and video calls.
User-friendly platform for internal and external calls, screen sharing, and large group meetings.
Seamless transition to work-from-home setup with efficient collaboration tools.
All-in-one solution for instant messaging, calling, and quick chats, providing a unified communication experience.
Connectivity issues and slow response times for contact updates.
Software updates causing occasional performance issues and inconveniences.
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Showing 111-120 out of 201
A
Alec
03/22/19
Varying quality of support
My Fuze support experiences are very uneven and vary greatly from tech-to-tech. Sometimes it goes smoothly, with thorough tickets and patient, knowledgeable support (shout out to Stephen!) Other experiences can be extremely frustrating and details seem to slip through the cracks about half the time. Even when I'm very explicit in what I need done (most recently: needing a new extension assigned to a particular device) it took two extra exchanges on the ticket to complete something very ...
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R
Rico
03/22/19
The service is great but at times the…
The service is great but at times the support is slow. Over all it is good.
S
Spence
03/22/19
Fuze is a subpar UCC partner.
Fuze is a subpar UCC partner.
P
Pablo
03/21/19
Fuze has suffered customer service…
Fuze has suffered customer service issues and platform inadequacies since their acquisition of Thinking Phones Networks in 2016. Numbers take too long to acquire and physical phones require "activation windows" where you need to call customer support at a certain time to activate. You can buy phones direct at at 50% markup but they take nearly a week to receive. Customer support is poor at best with resolutions to issues taking in excess of 5 business days most times.
B
BT
03/21/19
Technically acceptable, but invoicing is a real nightmare!
Technically acceptable, but invoicing is a real nightmare!Administration tools (Hub and portal) are a little bit confusing when starting working on it.Technical support is correct.Invoicing is unclear, some dispute about bills, and many issues with billing delay.
J
JG
03/21/19
Might be better in the future
Our company joined Fuze when they were Thinkingphones. The service was intermittent at a few of our branches and no explanation was really given as to why. We also felt as though we were never using a complete product and we're always on the beta release.
T
Teegan
03/21/19
My experience with Fuze depends on who…
My experience with Fuze depends on who is handling my support case at any given time. There are a few familiar names that I can rely on to resolve my issue efficiently and accurately, and then there are others who seem to take months (seriously, my colleague has an open ticket that's celebrating its 5 month anniversary tomorrow) and end up breaking the system for my clients, interfering with their ability to conduct business. It's truly the luck of the draw.Additionally, the Fuze portal is ...
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J
Joseph
03/21/19
Hot & Cold Fuzion
My experience with Fuze tends to be hit or miss and is often largely contingent upon the rep who handles my case. Sometimes my requests are answered with lightning quick accuracy and other times they will go unanswered for months (or lead to lots of unnecessary headaches.) I continue to remain hopeful that their service will one day be a little more stable!
I
Ice
03/21/19
Fuze
Fuze is easily manageable and Support is good.
H
Hallie
03/21/19
Fuze support team makes it easy to fix…
Fuze support team makes it easy to fix any problems you might have.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].