Fuze Reviews in June 2026: User Ratings, Pros & Cons

Fuze has limited capabilities but responsive support.

What do you like best? Ability to use queues to organize call routing; support is responsive to issues. What do you dislike? Updates to app and UI are often rolled out before sufficient testing. What problems are you solving with the product? What benefits have you realized? Used for a call center. Queue weighting and sign in/out capabilities allow our reps more freedom.

Great Replacement for legacy phone system

What do you like best? Fuze is easy to deploy and maintain for our users. Fuze desktop is easy to use and quick to make calls What do you dislike? Fuze meetings have a tendency to slow down the computer when multiple users are in the meeting and have their camera enabled. What problems are you solving with the product? What benefits have you realized? The business problems we solved with using Fuze was eliminating the aging PBX that we hosted on site.

Reliable Service

What do you like best? Ease of use. Multiple options from Mobile App softphone to desktop app to desk phone. What do you dislike? No good option for conference bridge for ad hoc meetings. What problems are you solving with the product? What benefits have you realized? The previous phone system was in house so with no power all the systems went down. With Fuze we can still use the softphone on our mobile phone and keep the business running.

Fuze Desktop ****

Great UC product, integrates all aspects of UC very well. Had teething problems with the desktop application 2 years ago but software improvements have progressed well and the firm has listened to our business requirements over that time frame to help mould Fuze in to a product that works for us. Still work to be done on the support side, as well as management of large call volumes in a call centre/switchboard environment.

Terrible Customer Service and Dishonest Business Practices

What do you like best? The capacity is better than our previous VoIP provider. What do you dislike? Their customer service is terrible. You cannot get somebody over the phone that can actually help even for simple billing questions and they take days to respond to inquires. Recommendations to others considering the product: Stay away from Fuze. As soon as you're under contract they will only take action on inquires that end up costing you more money. What problems are ...

We are a global company with Fuze…

We are a global company with Fuze deployed. Service delivery has greatly improved & we're happy with the VoIP quality & features.

Finding the support contact either…

Finding the support contact either phone or creating support ticket is very difficult.

Could be better...

User experience hampered by consistent issues and constant refreshing of the cache as a quick fix.

I appreciate that Fuze continues to…

I appreciate that Fuze continues to make improvements to its service and welcomes feedback. The staff is always very friendly and professional.

I feel that Fuze has been actively…

I feel that Fuze has been actively trying to improve their customer service, but I still find pain points in the process of submitting tickets and awaiting resolutions. It still seems that when I place a service request, often the response is either incomplete, incorrect, or a combination of the two. I will say that response times seem to be much faster recently, which I appreciate.