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Front - Help Desk Software

Front Reviews in May 2025: User Ratings, Pros & Cons

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4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

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Showing 151-160 out of 1199

AU

Anonymous User

05/24/23

5 out of 5

"Great program to use with an easy format"

What do you like best about Front? I really like the feature where you can tag other people in the emails if you want them to be aware of a conversation without having to cc them. What do you dislike about Front? Sometimes the layout can look a little weird when it comes to having multiple responses in one email. What problems is Front solving and how is that benefiting you? The ease of being able to communicate with other users

AU

Anonymous User

05/16/23

5 out of 5

"Such a fan so far!"

What do you like best about Front? It's such an easy product to use. While there were a couple of hiccups in the learning curve, once you learn those, the product is great; overall, it's been a seamless transition. I even contacted customer support once and heard back within minutes - amazing turnaround time! What do you dislike about Front? Honestly, I can't think of anything right now. The one issue I did have was relating to how the time was displayed but that was such a simple fix as ...

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AU

Anonymous User

05/16/23

5 out of 5

"Front is Great!"

What do you like best about Front? ease of managing calendar, tagging coworkers in email without forward, ability to see if email is seen What do you dislike about Front? Would love to be able to open multiple windows and unsend an email if it hasn't been opened What problems is Front solving and how is that benefiting you? Ease of "sharing" emails with team members and discussing them via comment/chat

FG

Francesca G

05/15/23

5 out of 5

"Great email management tool"

What do you like best about Front? What I like best is the easy way to tag, archive and snooze emails. Front has definitely made my day to day work life easier. Also working with Templates and snipets helps a lot, as well as the function to send mails later What do you dislike about Front? In comparison to Gmail I had more issues with setting my out of office replies, it was less intuitive, but nontheless I got great support from the team to figure it out. What problems is Front solving and ...

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AD

Ariana d

05/15/23

5 out of 5

"Amazing user experience and very well organized."

What do you like best about Front? I love how Front allows for internal communication with the company. The organization of inboxes, accounts, rules and templates makes it a great user experience - helping to keep emails sorted. It's also fantastic how they continue to develop new features to assist with productivity. What do you dislike about Front? I have yet to find something about Front that I strongly dislike. What problems is Front solving and how is that benefiting you? Front is ...

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HH

Hugo H

05/15/23

5 out of 5

"An efficient and professional way to communicate"

What do you like best about Front? Front is an intuitive surface that makes it as easy as possible to access these appointments and emails. What do you dislike about Front? I don't necessarily have things I don't like. The interface is simple, fast and useful. You have access to everything from the main platform which is a huge time saver. What problems is Front solving and how is that benefiting you? To be able to manage everything at the same time from the same platform, which allowed me ...

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AU

Anonymous User

05/15/23

5 out of 5

"My work is so much easier using Front app, it helps me organise better."

What do you like best about Front? I like the fact that I can organise all my emails better and also find them easier in the app. What do you dislike about Front? I don't like the fact that sometimes I don't get notified when i receive an email, even though the app is not muted, but maybe is something from my laptop. This would be the minus of the app maybe What problems is Front solving and how is that benefiting you? Organising emails and using tags to make a difference in your inbox is a ...

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AU

Anonymous User

05/15/23

5 out of 5

"Front has been so user friendly!"

What do you like best about Front? It's been extremely easy to use as a business email platform. We work with multiple teams and really value all being able to communicate within front. What do you dislike about Front? I changed the view mode to dark mode. When I try and copy and paste anything from one email to another, it tends to make the font background strange. Not sure if its possible to fix that? What problems is Front solving and how is that benefiting you? Its allowing mulitple ...

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CW

Cynthia W

05/12/23

5 out of 5

"Great Email App for Business"

What do you like best about Front? Being able to assign emails to team members and chat with specific team members about a particular email. What do you dislike about Front? I don't get meeting notifications for meetings on my calendar. What problems is Front solving and how is that benefiting you? Knowing who is handling emails. Instead of multiple people working on the same email we immediately know who it is assigned to and can archive that email.

JS

Jesse S

05/11/23

5 out of 5

"Great experience for handling 100s of emails a day, template function is fantastic as well!"

What do you like best about Front? Templates are great, team inboxes are fantastic and being able to overview others emails is a great help What do you dislike about Front? Can't say I dislike anything, I would say that the snooze button is a little close to the trash button.... What problems is Front solving and how is that benefiting you? Being able to compile multiple messages from one person into a single email

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].