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Front - Help Desk Software

Front Reviews in May 2025: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

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Showing 141-150 out of 1199

IM

isabel m

06/21/23

5 out of 5

"USEFUL WAY OF CONNECTING WITH COLLEAGUES"

What do you like best about Front? Having the possibility of discussing with a colleague about emails with not necessity of doing it through any other app. What do you dislike about Front? there is nothing to add. Basically, the interface is quite used-friendly. What problems is Front solving and how is that benefiting you? communication with any other colleagues and customers

CK

Chelsea K

06/21/23

5 out of 5

"Great for teams!"

What do you like best about Front? I definitely enjoy the tagging and assigning feature in email threads, which makes it easy to work with a team! What do you dislike about Front? Sometimes the search feature doesn't work well What problems is Front solving and how is that benefiting you? Having 7 inboxes in 1 place is super helpful for me

AH

Autumn H

06/19/23

5 out of 5

"Front Review"

What do you like best about Front? Front has tags that help organize all of emails and archives them so that I can search easily and find them later. What do you dislike about Front? I don't like the rules feature, it is hard to navigate and edit. What problems is Front solving and how is that benefiting you? Searching for old emails, tracking work, and organizing accounts.

DK

Dave K

06/19/23

5 out of 5

"Love Front very effective in allowing for a collabrtive team effort"

What do you like best about Front? Easy to use, and the ability to create templates. Also, using tags and the ability to snooze emails is a very effective tool. What do you dislike about Front? I wished it had a built-in grammar spell checker; however they now have a Grammarly addon What problems is Front solving and how is that benefiting you? Effective team tool covering many facets of our company allows us to work better together. This allows us to respond to our customers more ...

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RS

rashid s

06/15/23

5 out of 5

"Great product"

What do you like best about Front? the software is super advance it helps keep things organized. Love the fact we can work on 1 email as a group What do you dislike about Front? Nothing so far everything works as expected What problems is Front solving and how is that benefiting you? A 1 stop solution for all email related chats

MY

Mason Y

06/15/23

5 out of 5

"Front is the Best"

What do you like best about Front? One of my favorite features about Front is the ability to archive items in my inbox. This is very helpful and saves me time of trying to sort into folders but also declutters my inbox. Also the ability to tag colleagues in email chains. What do you dislike about Front? The only downside I've experienced so far is that my Front page freezes or lags in my typing anytime I have an email come in or a calendar notification. What problems is Front solving and ...

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JS

Jeremy S

06/12/23

5 out of 5

"Simplifies inter-department comms"

What do you like best about Front? Front is an excellent platform to simplify day-to-day comms. Messages and emails use a simple tagging system to direct them to the correct colleague, and SLAs can be set so tasks don't get forgotten. Separate inboxes are easy to create for specific projects, so a good separation of tasks is achievable. What do you dislike about Front? Sometimes it can be complicated to integrate external apps into Front but can be done with a little perseverance. There are ...

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OH

Oliver H

06/08/23

5 out of 5

"Super convenient"

What do you like best about Front? Front is an incredible communication tool that I can't imagine my workday without. Its seamless collaboration features have significantly improved my team's efficiency. With a unified inbox, I can manage all my messages from different channels in one place, saving valuable time. The automation capabilities have eliminated repetitive tasks and allowed me to focus on more important work. Integration with other tools has streamlined our workflows, while the ...

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MY

Marissa Y

06/05/23

5 out of 5

"Insurance Broker for tech-focused brokerage."

What do you like best about Front? The ability to chat within e-mail threads with internal employees. What do you dislike about Front? When not everyone in the organization uses it, it can get confusing. What problems is Front solving and how is that benefiting you? The ability to have conversations within external threads with internal employees.

RF

Roxanne F

06/02/23

5 out of 5

"Excellent"

What do you like best about Front? The transparency of all communications throughout the email threads. What do you dislike about Front? The inability to provide notification sounds on the desktop. What problems is Front solving and how is that benefiting you? We are now less likely to lose details, approvals, photos, etc etc, regarding service road calls. Technicians' times for dispatched, en route, arrival, and completion, are 100% documented, and within a time-line that is easily followed.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].