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Front - Help Desk Software

Front Reviews in May 2025: User Ratings, Pros & Cons

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4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

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Showing 131-140 out of 1199

SA

Simon A

07/10/23

5 out of 5

"Easy to use"

What do you like best about Front? It's user-friendly and it's interface is not that hard to use What do you dislike about Front? Some of it's function may be confusing since I was not able to use them yet What problems is Front solving and how is that benefiting you? None. All of it's function is good. I have not encountered any problems so far

AU

Anonymous User

07/09/23

5 out of 5

"A User-Friendly and Modern Platform for Enhanced Team Collaboration"

What do you like best about Front? The standout feature in Front is its intelligent comment function, which I find myself using extensively. This eliminates the need for endless email exchanges with colleagues. The assign function is valuable in reducing unnecessary emails while the tag and archive functions greatly contribute to an organized workflow. What do you dislike about Front? Occasionally, I encounter difficulties with the calendar function, but apart from that, I have not ...

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KM

Katrina M

07/06/23

5 out of 5

"Great features and easy to navigate"

What do you like best about Front? I really love the "tag" feature to automatically sort and color-code different types of emails that come in. It saves me hours of trying to organize emails manually. What do you dislike about Front? I'm not a huge fan of the new dark or light settings. It could be because I've gotten used to the half black/half white and now I'm adjusting to change but I prefer the old color settings. What problems is Front solving and how is that benefiting you? Front is ...

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AU

Anonymous User

07/05/23

5 out of 5

"Love this product"

What do you like best about Front? Front makes organization extremely easy. I am obsessed with the snooze function that allows you to prioritize the day's tasks. Having the ability to collaborate on a draft and tagging management for assistance is invaluable. Snoozing, as I mentioned, is a hugely important feature. It is very helpful to be able to prioritize your messages and tasks for the day so there are no client emails that get left behind. What do you dislike about Front? Sometimes, ...

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TB

TJ B

07/03/23

5 out of 5

"Very useful collaborative email service"

What do you like best about Front? I love the comments feature as well as the shared drafts feature. It's really easy to separate emails into teams, to include only who needs to be included, and to allow comments that only internal teams can see. It's so good for organisational purposes, and includes drafts that your team or subteams can see/edit together. It's also very intuitive to use. I would recommend this software. What do you dislike about Front? Sometimes I think the multiple ...

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TC

Taylor C

07/03/23

5 out of 5

"Front has been a great tool for me to stay organized"

What do you like best about Front? I love being able to add comments on emails, either to myself or my teammates to see, without the person on the other end of the email knowing that we are discussing internally. What do you dislike about Front? Sometimes I wish that there was a way to mute a conversation if it is not relevant. For example, if a customer includes me on an order for one of my teammates that is not mine, if they include my email there is no way for me to mute it...I ...

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AU

Anonymous User

06/28/23

5 out of 5

"Smart way of mailing"

What do you like best about Front? To collaborate with team mates, writing emails together What do you dislike about Front? Nothing that dislike about front, all features are great What problems is Front solving and how is that benefiting you? to be able to read other people's emails and to write email together i9n reak time

AU

Anonymous User

06/28/23

5 out of 5

"My Front Experience"

What do you like best about Front? It has been a great vehicle to do daily check-ins and calendar management. The @ feature, archive, delete. What do you dislike about Front? It is a learning curve to become familiar with all the features. As far as I can tell all things are working well. What problems is Front solving and how is that benefiting you? Front seems to be able to tailor to the needs of my employer which makes the system more effective for the needs of all.

AU

Anonymous User

06/26/23

5 out of 5

"Review"

What do you like best about Front? It is most effective to communicate within the company and the diversity of things you are able to do with it. What do you dislike about Front? A lot of things are ala carte. That in able to access more things you would have to upgrade. What problems is Front solving and how is that benefiting you? The communication aspect is good. We are able to talk with eachother.

GC

Gerald C

06/22/23

5 out of 5

"User friendly"

What do you like best about Front? Everything! is easier than Gmail, easy to look at any important emails. What do you dislike about Front? Nothing, everything is perfect. all is well What problems is Front solving and how is that benefiting you? everything