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Front - Help Desk Software

Front Reviews in May 2025: User Ratings, Pros & Cons

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4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

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Showing 121-130 out of 1199

PA

Pamela Antonia M

07/24/23

5 out of 5

"The best way to organize my work day and multitask effectively"

What do you like best about Front? I love that I can snooze and be reminded of what I have to do on a regular basis, it's the most amazing to-do list of all! What do you dislike about Front? If I use the Front app there is no grammar check or an interphase with one. What problems is Front solving and how is that benefiting you? Front saves me an extra app to keep track of my to-do list Helps me to follow up effectively with my clients Reminds me of what needs to be done with the snooze function

NM

Nicole M

07/24/23

5 out of 5

"I really enjoy using Front"

What do you like best about Front? I really like that front includes automatic prompts to add into any email. I also like that I can tag teammates in my emails to get their input! I also enjoy that I can add folders for different email types. It's like super email! Love it. What do you dislike about Front? I am not shown when I have emails in my extra folders, they do not pop up next to my regular emails so it's hard to remember to look at them but everything else is great! What problems is ...

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KB

Kris B

07/24/23

5 out of 5

"Front has a clean and simple UX"

What do you like best about Front? I love that anything is possible within Front. The rules make it easy to group our support emails into different categories and provide our clients with amazing support. What do you dislike about Front? I wish I could rely on the metrics more when viewing historical data. I tend to bring everything into Google Sheets, store the data from there and make predictions for hiring that way. What problems is Front solving and how is that benefiting you? Front ...

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AU

Anonymous User

07/24/23

5 out of 5

"Amazing for organisation and looking professional to clients!"

What do you like best about Front? I love the fact that you are able to have conversations around an email without having to go into a separate app to discuss it or having to cc or bcc lots of people into the email. It is way more efficient and allows you to look more professional because you were able to discuss and formulate a more bespoke response. What do you dislike about Front? The only small thing I would change is when you archive emails they are put in order of when the email was ...

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HY

Hayley Y

07/21/23

5 out of 5

"Front has streamlined my email experience and revolutionized communication with my team!"

What do you like best about Front? My favorite thing about Front is the ability to tag my colleagues in threads, and discuss important details without clogging up the email thread. I also love the snooze function! What do you dislike about Front? There is not much I dislike about Front, but the merge threads option can be a little confusing at times, especially when I accidentally merge threads and want to separate them later. At this time, I haven't been able to figure out how to do ...

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SA

Stephen Andrew T

07/19/23

5 out of 5

"For a better communication"

What do you like best about Front? I like it cause you can know if the person you emailed already saw your email so basically it is a good help for me cause i can make follow ups for a faster transaction What do you dislike about Front? i dont dislike anything about front everything is helpful and reliable What problems is Front solving and how is that benefiting you? to know if the person you emailed already saw your message it really helps me to close more business deals cause i can make ...

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WR

Williams R

07/18/23

5 out of 5

"My front review"

What do you like best about Front? Front is a very useful tool, I've been using it 24/7 for the last 2 years and I have no doubt that is awesome, It allows you to comment the emails with your partners, organize your emails, tag people, and even snooze emails, this puts them on the top of the tools. What do you dislike about Front? The hardware that the use is simple, always the same, and kinda boring, they have glitches (not always) but it's very stressful for people like me that use that ...

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AU

Anonymous User

07/17/23

5 out of 5

"Ver good all-in-one place tool!"

What do you like best about Front? Being able to see calendar, emails, texts... It makes comms much easier. What do you dislike about Front? Some options to change configs. are a little tricky to find. What problems is Front solving and how is that benefiting you? Making communication with inside/outside clients much easier as well as organizing everything in one place.

AU

Anonymous User

07/13/23

5 out of 5

"Best Inbox Solution"

What do you like best about Front? My favorite feature of Front is the inbox aggregation as well as the "round robin" feature of dispersing emails from various inboxes amongst a team. It's been invaluable in the workplace for that reason. What do you dislike about Front? Our team hasn't had much success with Front's ability to automatically log emails to our logging system. We have a system where each user may have up to hundreds of accounts, but Front appears to be set up to consider each ...

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JD

Josemiguel D

07/13/23

5 out of 5

"The ultimate solution to integrate your comms!"

What do you like best about Front? Front is an easy to use yet quite rich and powerful tool that enables streamlined, lean, efficient and collaborative communications between our team and our customers. What do you dislike about Front? Although there is a lot of magic happening in the background to handle Shared (pool) numbers for text, I still haven't found how to define personalized alerts, so I can know when a text is directly sent to me or to a colleague. What problems is Front solving ...

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