Freshservice Reviews in July 2026: User Ratings, Pros & Cons

What a breeze

What do you like best? after being convicted to use Jira Servicedesk for about 4 years, i had the opportunity to switch to Freshservice. The fantastic documentation, intuitive interface and hyperfriendly and professional supportteam made starting off very easy. Whenever we have a quesion or an issue, the supportteam responds very acurately. Our internal users are frequently using the portal, which they refused with Jira Servicedesk, and the Mobile app makes it easy for everybody, both ...

Satisfied

What do you like best? I like most is the canned response and the mobile app of freshservice which includes the inventory. What do you dislike? The contract is not that helpful in my case. What problems are you solving with the product? What benefits have you realized? My benefits are the ticketing system itself and the inventory. I have no problems so far.

Great tool for my technology team to support our internal users

What do you like best? Mobile apps and web app are great! We also track our assets in FreshService so we know when the warranty is expiring and have a solid reference to a ticket with a device. What do you dislike? Nothing, it's been a really good experience overall! Recommendations to others considering the product: Get started on a trial immediately, it's free! You will quickly see that it's a great solution for mid to large sized companies. What problems are you ...

A very nice programm and GUI

What do you like best? It is easy to open new ticket to merge them and keep the overview. Also you can easy track the time that the Ticket is open and can attach items. And overall a good gui. What do you dislike? Until now I did not found the unmerge option but that is a small issue and has no impact in our daily bussines. What problems are you solving with the product? What benefits have you realized? We work faster and can share our progress better. We Safe time ...

great

What do you like best? ticket management portal admins Problems management What do you dislike? the management of the asets it's the only thing What problems are you solving with the product? What benefits have you realized? More resolved tickets with low time to finish it

The best Ticketing and service management software i have ever come across

What do you like best? The support team, always at hand to to respond with the best turn around time What do you dislike? The Admin Dashboard needs some improvement Recommendations to others considering the product: Best customer support, user friendly and thoroughly researched and integrated software What problems are you solving with the product? What benefits have you realized? Inventory Management. At a glance i am able to view assets at a click

Awesome!

What do you like best? I find that Freshservice reps are very helpful. They figure out what I need and usually have a solution for me. If they don't they figure out a workaround. What do you dislike? Freshservice doesn't always have in-depth solutions out of box. It's good in general terms, but in-depth solutions for some of their modules is not there. Example, their documentation module is basic. What problems are you solving with the product? What benefits have you realized? ...

Fast implementation, good defaults, good service.

What do you like best? I like the immediacy of the service, its easy to implement, easy to understand and works out of the box for the most part. What do you dislike? Asset management needs more work, so does software management. Recommendations to others considering the product: Use the trial period to really get a hang of it. Support is quite good, use it too to learn what you can get to do with it. What problems are you solving with the product? What benefits have you ...

Over a year and very happy

What do you like best? The Fresh Service platform is constantly improving their usability for both Tech Support side and End Users. The mobile application is updated regularly with great UI that makes it easy to track issues, problems and changes. Notifications make it easy to keep my finger on the pulse with our Operation. What do you dislike? My company uses Fresh Service Solutions to post How-Tos for end users and Support admins. I wish there was one more level of separation so I ...

Freshservice Review

What do you like best? Great interface for all our needs within IT. The ability to auto assign tickets to groups around the world from multiple email addresses is very important to us as well. I work heavily on change requests, being able to add them into managed releases is really helpful. What do you dislike? Users cannot login to view changes assigned to them. Cannot bulk move change requests from one release to another Recommendations to others considering the ...