Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Quick response

What do you like best? the Dashboard is amazing, help me utilize the things I need. What do you dislike? until now nothing, In project modules there some things need review, or it's there I did not explore it yet What problems are you solving with the product? What benefits have you realized? daily issues that occurs with employees, and requisition

Friendly ticketing system

What do you like best? I like the ease of use and dashboard appearance Also the phone app for effective notificatons. What do you dislike? I think the help feature could be better What problems are you solving with the product? What benefits have you realized? Greatly improved productivity and time management and in turn attributes to efficient invoicing.

Ease of use

What do you like best? How easy it is to navigate. Loads of features fast support What do you dislike? Unable to route tickets depending on option selection in a service catalog form. More filters needed when creating a report. What problems are you solving with the product? What benefits have you realized? Creating a more efficient escalation process, through the workflow automator I can automatically assign tickets.

It's been a great time!

What do you like best? I've been using FreshService since a year and it's been a great time! It helps me to get stuff going, work done in a short time and keep me and my day and the my team's day organized. What do you dislike? I'd like FreshService to have a feature like exporting reports from a search, i.e search all tickets containing "cellphone" and filters as such. What problems are you solving with the product? What benefits have you realized? I manage a team of 07 IT ...

Great product, great support

What do you like best? The tool is configurable and support is fast and knowledgeable, What do you dislike? Like any cloud service, there are areas an admin would like to be able to customize but the service is designed for lower IQ people to be able to use so they have no customizations. What problems are you solving with the product? What benefits have you realized? Help desk for end users. We are able to track support issues better than in email and solve problems more quickly.

Excellent Customer Service and Reliable Software

What do you like best? The software is robust and highly customizable to my needs. Support is quick to answer if I need help and usually can provide an answer. What do you dislike? - The asset probe can't blacklist devices that aren't company provided, so it can't be utilized - You can't blacklist tags in ticket group views What problems are you solving with the product? What benefits have you realized? - 1 place to store all knowledge documents - Helps delegate ...

User friendly and management tool

What do you like best? It is the tool which provides all the features we require and few are beyond the expectations. The best thing is the performance level it maintains and there were very minimal downtime. What do you dislike? As far as I used, I dont see a feature i dislike but I could say there are few features that are evolving to make our day to day tasks more easier. Recommendations to others considering the product: Freshservice is a product we would never fail to ...

Overall good experience

What do you like best? Quick and easy to start designing and using What do you dislike? For detailed processing of tickets, it's not as mature that I would expect. Software management tool is not mature yet. Recommendations to others considering the product: Great, easy out of the box implementation for a small or medium size business. What problems are you solving with the product? What benefits have you realized? We can no separate our tickets from incidents and ...

Powerful and easy to use

What do you like best? Very simple to setup. Interface is non-complex but provides enough functionality to capture most tasks. What do you dislike? I think the project management module is one area that could use improvement. What problems are you solving with the product? What benefits have you realized? I'm solving the problem of ticket tracking and IT demand management

Freshservice - easy and powerful

What do you like best? UI - everything is laid out in an easy to digest format and plays in very well with the functions of the system. What do you dislike? Fresh will push changes to the dashboard etc without much warning What problems are you solving with the product? What benefits have you realized? Ticket management, asset management, change management. The customer facing portal also makes it very easy for users to get help.