Freshservice Reviews in July 2026: User Ratings, Pros & Cons

"User friendly exactly what we need!"

What do you like best about Freshservice? Ease of use, and the number of features are great! What do you dislike about Freshservice? Need more help with reporting. I cannot find a lot on this. What problems is Freshservice solving and how is that benefiting you? Helps streamline our daily routine.

"It is a great service that works well all the time"

What do you like best about Freshservice? Useful customiztaion and automation features What do you dislike about Freshservice? There is nothing for me to add to this section What problems is Freshservice solving and how is that benefiting you? Solves our issues with automation and it gives us more time to focus on other tasks.

"Works great!"

What do you like best about Freshservice? Super helpful services. Integrates well with our existing systems What do you dislike about Freshservice? Getting started took a bit, but they were helpful in getting it onboarded. What problems is Freshservice solving and how is that benefiting you? Were using it for helpdesk management.

"Keeping Up with Everything"

What do you like best about Freshservice? Freshservice lets us keep all of our support notes in one place and allows us to use automation to increase our productivity. The general interface is easy to use and the end users have mutliple ways to reach out to us. We use this every day and wouldn't be able to effectively complete our Computer Helpdesk tasks without it. What do you dislike about Freshservice? My most recent frustrations have been since they upgraded their interface and the page ...

"Freshservice is easy to set up and use"

What do you like best about Freshservice? I've used a lot of different help desk and ticketing platforms and Freshservice is the most user friendly of all of them. The integration of so many different modules makes it a great solution for organizations of all different sizes. We use it for ticketing, asset management, purchase orders, service requests, project management, and more. What do you dislike about Freshservice? One downside to fresh service is it isn't quite as customizable as I'd ...

"Best tool for help desk and IT management"

What do you like best about Freshservice? Freshservice is one of the best tool for ticket management, asset management, reportings and automations. It is loaded with tons of features which are very helpful in ITSM. Implementation is very easy and customer support is also good. What do you dislike about Freshservice? There is nothing to dislike about freshservice. It has everything you need to manage tickets and assets. What problems is Freshservice solving and how is that benefiting ...

"Best Ticket management tool"

What do you like best about Freshservice? Freshservice has very user friendly ui and loaded with ITSM features, automations and many more useful things. What do you dislike about Freshservice? Agent Licensing is bit costly. It can be reduced a bit. What problems is Freshservice solving and how is that benefiting you? We are using Freshservice for incident management, service request management and ITSM tools.

"La mejor herramienta en mesa de ayuda TI"

What do you like best about Freshservice? Lo que mas me gusta es la interface y la facilidad de uso que tiene freshservice, lo uso a diario en mi organizacion, siento que desde que la usamos mis compañeros y yo somos mas productivos y nos ayuda dia a dia, recomiendo a ojos cerrados freshservice What do you dislike about Freshservice? La verdad he pensado mucho esta pregunta y sinceramente no he podido responderla ya que uso a diario freshservice y m encanta, siento que desde que lo uso ...

"Very good"

What do you like best about Freshservice? I appreciate the easiness of usage, the quick deploy and engagement of users and agent . it does not need a big effort in terms of training . i have experienced the system in two different company . What do you dislike about Freshservice? Really nothing , what i suggest is to improve a knowledgebase system , in order to add internal or external documentation . In an another work experience i had to place side by side also jira Recommendations to ...

"Lo mejor en mesa de ayuda"

What do you like best about Freshservice? Utilizo todos los dias freshservice en la empresa la cual laboro, en el area de TI, la verdad me gusta mucho y concidero que es super util ya queme ayuda a organizar los ticket y asi yo poder ir atendiendo los casos uno por uno y ir dandoles solucion, concidero que todas las empresas deberian manejar freshservice, la recomiendo a ojos cerrados What do you dislike about Freshservice? como dije en la pregunta anterior me encanta freshservice y lo ...