Freshservice Reviews in July 2026: User Ratings, Pros & Cons

"Happy customer"

What do you like best about Freshservice? It's very easy to use and setup. It has all the features we need. What do you dislike about Freshservice? We have nothing g to report currently. Therefore not applicable. What problems is Freshservice solving and how is that benefiting you? The user of service catalog forms helps users fill in all the required information in one go. The knowledge base articles we publish help users see solutions before the raise a ticket.

"Best ticketing tool ever used!"

What do you like best about Freshservice? Itoffer solid self-service and ticket-management tools. It has all the features that any ideal IT team would look for. The pricing is very competitive while compared to other ticketing platforms. What do you dislike about Freshservice? I have been using Freshservice for almost a year and had no issues. I would like too asset integration into the ticketing tool which would be more helpful when completing onboarding or offboardings. What problems is ...

"User-friendly, flexible and easy to use"

What do you like best about Freshservice? It is very easy to use, you can create your reports yourself. we can control every situation of IT related issues What do you dislike about Freshservice? Sometimes it is very slow and sometimes mail are not drop into ticket pool What problems is Freshservice solving and how is that benefiting you? we can track every problem and search its solutions later. I can control and follow kpi's of staff regularly

"Very Helpfull"

What do you like best about Freshservice? All teh calls are easily accessed and the dashboard is custimisable. What do you dislike about Freshservice? Better reports on tickets and tracking of closed/resolved calls. What problems is Freshservice solving and how is that benefiting you? Getting vendors to stores for maintenance problems

"A very elegant and simple to use tool to satisfy every business IT needs"

What do you like best about Freshservice? I like the way you can create and manage tickets. The user interface is so intuitive, and easy to manage all tickets in one dashboard. You can easily change the status of a ticket, and the most important factor I like is that you can set a condition before a ticket status can be changed to closed. I like so many features of this Saas solution that I can not highlight all of them here. It is an excellent tool for every business IT department to use. ...

"ITSM tool at its best"

What do you like best about Freshservice? FreshService is powerful product which has lots of feature which are very helpful for ITSM and productivity. It help to manage tickets, assets, helpdesk management. It has powerful automation tools which helps to manage workflows, ticket assignments and knowledge based assignments. What do you dislike about Freshservice? There is nothing much to dislike about freshservice except there isn't much options to customize automations. What problems is ...

"Fresh Service Review"

What do you like best about Freshservice? I've been in IT services for close to 7 years now and FreshService is hands down the best ticket system I've used. There are alot of neat feautures even with the lowest tier of subscription which helps keep IT projects on track. I especially love the email integration that makes communicating with users easy and tracks all progress. What do you dislike about Freshservice? My only downside with FreshService is admin friendliness. There loads of great ...

"An Excellent Product for a Help Desk"

What do you like best about Freshservice? The setup and tutorials are easy to understand and implement. The system itself is user friendly both the the admin and end user. There is very little upkeep required. The hardest part I found was getting users used to going to it to self help and search the help articles that are published. What do you dislike about Freshservice? I have yet to find anything that I disliked. Everything has been positive, I have every confidence that if there was ...

"Tudo funciona muito bem ! Utilizamos há vários anos"

What do you like best about Freshservice? Análises e relatórios personalizados que são enviados para os nossos clientes de forma automática. Recursos de automação. What do you dislike about Freshservice? Sinceramente acho ele perfeito, apenas deixaria o módulo de asset inventário sem custo adicional. What problems is Freshservice solving and how is that benefiting you? Tickets.

"Freshservice reliablity and ease of use"

What do you like best about Freshservice? I have been working with Freshservice for the last 6 years. Freshervice allows our small IT Department to manage requests from 450 staff daily. The features that are built in also help our daily workflow with service requests and IT issues. Their customer support is always helpful and resolves any issues we have in a timely manner. What do you dislike about Freshservice? I wish Freshservice allowed the sorting of help desk tickets by subject. We ...