Freshservice Reviews in May 2025: User Ratings, Pros & Cons

"Best Ticketing Ever"

What do you like best about Freshservice? easy to use for ticketing and its configuration, all the automations What do you dislike about Freshservice? inventory and asset management is somewhat confusing What problems is Freshservice solving and how is that benefiting you? We are performing security ticket management. We use many automations to improve ticket management

"Treblatec uses Freshservice and it goes perfect i can help you out"

What do you like best about Freshservice? what I like the most is the tools that I can have the list on the same day I already have the email ready to start receiving my tickets and with a couple of clicks I have it configured I can support you in the implementation What do you dislike about Freshservice? what I don't like is that the jump corporate price however is worth it because its features are impressive Recommendations to others considering Freshservice: freshservice is the tool you ...

3 in 1: Useful features, intuitive interface, great looks

PROS: Freshservice is user-intuitive, and I really like how it looks. Customization is easy, and there is efficient customer support that replies immediately. The API is above the board, meaning you can always update both tickets and data from custom developed software. The ‘you get what you paid for’ rule doesn’t apply here. You get much more!

"It was simple and effective."

What do you like best about Freshservice? How easy it was to learn and pick up.... What do you dislike about Freshservice? The search function was kind of all over the place in terms of results. What problems is Freshservice solving and how is that benefiting you? Ease of submitting tickets for users.

"The best product For ITSM"

What do you like best about Freshservice? simple and easy to use, on cloud, certify by ITIL, it has mobile apps for end users and agents What do you dislike about Freshservice? Nothing at all, this is perfect for me and my company What problems is Freshservice solving and how is that benefiting you? Give internal support it was easy to set up in just few minutes.

"Flawless"

What do you like best about Freshservice? Automator, This powerful tool increases our productivity. What do you dislike about Freshservice? Gsuite integration and Consumable management What problems is Freshservice solving and how is that benefiting you? Tracking of the entire lifecycle of our assets.

"Tool of excellence"

What do you like best about Freshservice? The entire tool is constantly evolving and fully in compliance with ITIL What do you dislike about Freshservice? There is no option for the customer to view the hours that were spent by them inside the platform. What problems is Freshservice solving and how is that benefiting you? With automations, we solve the problems of failure in the process of repeated tasks and still value our work with the customer.

"FreshService is the Leading System for our Organization!"

What do you like best about Freshservice? What we like best about FreshService is that the ticketing system is so easy out-of-the-box. The team from FreshService has been so helpful with all of our questions and the implementation of our system setup was easy! The features we like best are the inventory, on-boarding, services, ticket portal, email to ticket que, and much more. Our employees have given great feedback on the ticketing system for the reports since they love to see our data ...

"Freshservice has been a game changer"

What do you like best about Freshservice? The help desk function is my most used and favorite quality. What do you dislike about Freshservice? To be honest out of all the sections that we have used there had not been a bad experience yet What problems is Freshservice solving and how is that benefiting you? We needed a more professional help desk to manage and manipulate out tickets.

"i am the system analyst and the admin of freshservice in our group of company"

What do you like best about Freshservice? Intuitive and support are greate and avialble What do you dislike about Freshservice? The webhook feater is such a complicated to me What problems is Freshservice solving and how is that benefiting you? ticket system for it onboarding employee technical support onboarding company