Freshservice Reviews in May 2025: User Ratings, Pros & Cons

Excellent high-level IT tool

What do you like best? It is a good tool that allows me to create integrations through custom applications, we can make forms that are easy for users to complete, it also allows us to connect with IT specialists in the same workspace, I also like automation tools for auto-mark tickets, it also provides automation to speed up problem resolution, it also allows easy integration with our business systems, it provides a clean and fresh perspective on helpdesk, it is also very easy to set up ...

Freshservice - a success for added vaue to our customers

What do you like best? The flexibility and the extremely good possibilities for automating processes. What do you dislike? there is nothing to dislike. is very happy Recommendations to others considering the product: Just go for it! It's absolutely amazing. Easy to build automation, reports and statistics. very good overview of cases, case processing and statistics on how the departments deliver What problems are you solving with the product? What benefits have you ...

Freshservice Technical Support

What do you like best? The support agents kept me informed every time and followed through until it's final resolution. The agents and technical engineers were very flexible and accommodating bringing a smooth and effective resolution approach to my issue. What do you dislike? At this time nothing yet but I think the time zone difference gives it a 24 hour turnaround time for us to hear back on some but not all communications. One thing that is not bad but a nice to have ...

IT asset management

What do you like best? I use Freshservice because it is an easy to use platform and it is quite affordable, it contributes to my IT and even non-IT asset management, implementing good ITIL practices guides us and restructures the final goal of improving the service we offer, with a constant monitoring, efficient administration and impact analysis. Together with its interface, it is possible to carry out most of the functions in an intuitive and automated way that help I to do my job ...

The best solution for HelpDesk I've implemented

A great and ideal tool.

What do you like best? Freshservice is a great tool very sophisticated according to its well designed integrations of functions, when we go to most of its maximum functionality, on the one hand, this software helps to maintain an excellent database of information technologies, mostly for ongoing activities and encourages addressing problems with simple and instant searches, underlining that it operates very well as an asset manager or controller of an entire company in general, which ...

Excellent software, very complete and great support

What do you like best? It is very easy to use and easy to understand, it is a tool that allows me to create integrations through applications, it has a barcode scanner that is useful for creating and updating assets, it is also very easy to order tickets, it has an excellent User interface that facilitates monitoring, with a very attractive design, I also like the fact that everything is customizable, the whole system can be configured very easily. What do you dislike? It is very ...

Maintain a better flow of solutions with incredible flexibility thanks to your tools and management.

What do you like best? in unprecedented amounts we can describe that this software generates satisfaction according to the work it employs and facilitates that of companies, for which I really like, canned solutions allow our agents to prepare detailed answers that we use often and that they contain the protected information that we do not want to come to light of the other companies, allows us to maintain a constant development that is quite effective when using this software. What ...

Great IT tool for customer technical support

What do you like best? Without a doubt, what I like most about Freshervice is its simplicity when it comes to use, it makes it a very harmonious and elegant software, an aesthetic detail but which I give a lot of value and if we add that it can be customized to our liking gives much more value, small details, but I am sure there will be many more people who think that the visual aspect will always be one of the most important aspects. What do you dislike? The only thing that I ...

Freshservice is a great tool!

What do you like best? Very easily and quickly configurable to your needs, is a product that's constantly being improved and their support is fantastic. Even if you just have a simple question via live chat, the guys are on it so fast. We have an end user support base of approx 250 and increasing and Freshservice meets all of our requirements with ease. What do you dislike? Occasionally I tend to naturally look in the wrong area for settings/configs so, perhaps the intuitive ...