Freshsales Reviews in July 2026: User Ratings, Pros & Cons

It fits right in!

What do you like best? As a Project management for a Software company here in Brazil, I needed a platform that could be used along my CRM, and I can tell that the tools from Freshworks are incredible. They work well in a syncronization mode that enable us to keep our Leads coming in and converting while we take great care of our existing customers. There is a transition phase where our lead will turn into a customer and the score system does it a good job on pinpointing the most ...

Best Marketing Automation and CRM Software

What do you like best? We moved from SalesForce to FreshSales and it has proven to be an excellent decision. FreshSales is easy to use, highly customizeable to our business processes, and pulls all our marketing efforts together to provide insights into our target market that we weren't aware of before. Customer service has also been outstanding. Don't waste your time and money with the 'big boys' in this space - they overcharge and give you less value. What do you dislike? It can be ...

Intuitive and powerful

What do you like best? The fact that you can try out most of the powerful features in the free tier and then make a decision. The product is extremely intuitive and highly recommend it to everyone who is in the market for a Sales First CRM. What do you dislike? I would love to see conversations / team inbox in the free version with a one time limit. This way, the users would start using the feature and would push the company to move to a paid version once the cap on conversations is ...

Freshsales

What do you like best? Freshsales makes it incredibly easy to automate the tasks that our sales team encounters every day. From keeping up with old contacts, to importing and updating new leads, we've always been able to quickly control and delegate the sales efforts of our team with Freshsales. What do you dislike? I appreciate Freshsales effort to introduce email marketing campaigns but I believe that there is still some room for improvement from a use-ability standpoint. ...

Growing startup needed CRM to help manage sales pipeline and customer data.

What do you like best? Simple to use, email tracking, pricing is good, easy to import data, interface with outlook emails. alerts when communications from customers are sent or emails/links clicked and opened. very easy to get new team member trained on the system, less then a day and they are using the system in full. What do you dislike? when i find something i send a support message and see if they will include in next release. at the moment to early to consider dislikes as it is ...

Freshsales is the Best Platform CRM and emailing software I have found through allot of research!

What do you like best? The software is very simple to use and setup authenticated emails and also allows you to make direct calls from within the software. Also the support is outstanding with direct access to the Freshsales team! What do you dislike? I have not found any are of Freshales I dislike as it in my humble opinion to be 5 stars and a perfect CRM solution for your business! Recommendations to others considering the product I would highly recommend Freshsales as you will ...

Best & Affordable CRM for Startups

What do you like best? We love the fact that email and phone is present within the CRM which is a huge productivity boost for us. Previously, we used to use multiple email tools to track and run sales campaigns. But now with Freshsales, we are able to do everything within the CRM and keep track of the entire activity log. Another thing we really love as a startup is the lead scoring as we do not have the time to look at all our leads but only our most important set of leads, which ...

Perfect for CRM with tight integration with Freshdesk

What do you like best? We considered using Freshdesk first without understanding what Freshsales offered. We're a start up and interacting with leads and converting them is where we're at in the cycle. Josh, Paul and the team at Freshsales/Freshdesk couldn't have done enough to understand my business and business process requirements. We're also integrating freshchat and have used the freshphone feature for inbound and outbound calls. Tight integration with Freshdesk matters to me as ...

You will never get a second chance to create a first impression. THE BEST CRM tool

What do you like best? THE BEST simply the best CRM tool, outstanding customer service & support, Beautiful UI, works wonders for sales management. 1. Templates 2. Email Tracking; Who opens the emails, How many times it opens the emails. It helps me to understand his buying behaviour. 3. Tasks & Activities 4. Affordable Pricing I am not any affiliate or getting any benefit from Freshsales but as an Entrepreneur having 7 Person in the sales team I was looking better ...

Freshsales is one of the best CRM platforms in the market today

What do you like best? Take Diversion is an active sports, fitness and entertainment startup by Kode Entertainment Ventures Pvt Ltd. At Take Diversion we have tried out several leading CRM platforms to manage our customer data and communication. But Freshsales is the platform we stuck with till date. After using Freshsales for more than 8 months till date, we are happy to say that this is the most flexible, reliable and out of the box solution that fit our need. Simplicity, no-nonsense ...