Freshsales Reviews in July 2026: User Ratings, Pros & Cons

A great CRM - Great Featureset and amazing support

What do you like best? I really liked the way I was able to quickly and easily get started with Freshsales. Sign up for an account, change a few email options and get started. The default data set didn't require a lot of tweaking and everything was pretty self explanatory. I also really like the range of triggers available via Zapier that allow Freshsales to be easily integrated to other tools that we use. For example a web form on our website kicks of a demo enquiry or sign up request ...

The Best CRM

What do you like best? There’s so many good things to say about Freshsales. I have used Salesforce, Sugar, and Nimble and tried others as well. Freshsales has all the features we need and then some, yet it is easy to use and intuitive with a oleasant UI and no bloatware. Most important, my team has less issues using Freshsales than several other CRM platforms we have tried. Love the email, read receipts, and reply notifications. It’s so easy to to notice emails needing a response with ...

Easy to set up, great features and impressive support

What do you like best? 2-way email tracking and bulk email functions saves us much time and gives us the possibility to connect with customers on the right moment. When setting up a sales funnel that connects we free valuable time to focus on our core business. The setup was also easy to follow with easy and understandable how to guides. We had some minor issues on the hosting site that the support team helped us solve very fast. They even extended our trial so we could test the features ...

Great CRM for growing businesses like mine!

What do you like best? Freshsales gives a ton of features in their CRM. I'm data focused and that type of analysis is easy to find. But even more than, they are extremely helpful with their customer service. I've found them prompt and easy to work with. I consider the Freshsales team as a big part of our company and a reason for our success! What do you dislike? Not much. I found the price competitive and better than the competition. For the features that I would like but aren't ...

Great alternative to traditional CRM's

What do you like best? User friendliness and intuitive dashboard. CRM's should make life easier and this is a promising tool. I have been using it for a few months and I am happy to have got rid of the nightmare of navigating through Salesforce. All information in one view and easier reporting. Hopefully, with time and more users, more templates and features will become available What do you dislike? There's nothing I dislike per se but as with every new software, it takes time to ...

The advantages of using Freshsales as our CRM

What do you like best? Having used MS Dynamics for the best part of 2 years, our experience with Freshsales CRM has been excellent. From out of the box, all of our salespeople were able to use it to full advantage. Ease of implementation, user adoption and visibility are all exceptional. The salespeople love its ability to capture email threads effortlessly. What do you dislike? The only drawback is associated with deal notes. There is a bit of confusion over where notes should reside; ...

A very powerful CRM at surprisingly affordable price

What do you like best? Everything about Freshsales is great. Right from onboarding and setting up the account to using the advanced features, the UX is seamless. Freshsales has some unique features which we found extremely valuable and provided us with key insights that helped in closing mode deals. To name a few: in app email notifications, website visitor analytics and segmentation and automatic profile enrichment. - What do you dislike? There is nothing to dislike about ...

The greater lead administator tool

What do you like best? Managing leads is really easy and you can put all the data you want on every client and it's a great tool for team work, tasks can be assigned to you co-workers. I receive all notifications to my email when a client checks on an email that's really helpful too! I can check everything wherever I go! What do you dislike? Is not much as I dislike, but I will be happier if the ranking points of a lead stop rising just for changing some information that was wrong or ...

What Freshsales does for my business

What do you like best? I like how it streamlines the entire sales process and has the ability to be flexible through custom fields so that the application aligns with your company. What do you dislike? I dislike that you cannot create custom colours so that the freshsales application matches my company colours. Recommendations to others considering the product To those still using excel spreadsheets... this is a huge opportunity for you to grow your business. Freshsales really ...

Adaptable | Mobile | Efficient

What do you like best? Without Freshsales I don't know how I would keep track of the myriad of leads and accounts in my portfolio! A virtual sales assistant if there ever was one : What do you dislike? Would be great to be able to link Contacts to Leads. At present I have to create two Leads for the same company instead of 1 Leads linked to multiple Contacts. Recommendations to others considering the product I have no complaints what so ever. I haven't dabbled with other CRM ...