Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Great functionality and very straightforward interface

What do you like best? Overall, I love the design and ease of use of the platform. Also, it's great to have the option of defining multiple pipelines for more complex types of deals. The interface is the fastest and cleanest I've seen from among Hubspot and salesforce.com and you can really just do everything from the pipeline view. What do you dislike? There is no direct Gmail integration, like in Hubspot for example, at the moment. The Freshsales email client is nice, but it doesn't ...

CRM - what do you want?

What do you like best? Freshworks has always delivered sound products, and their new CRM is no different. You have a fresh interface, that allows you to rapidly get what you want to get, simply put, it's an easy CRM. More complexly; it's a serious bet when trying to find the Best Customer management system. It integrates with Freshchat allowing you to get leads from a bit on your website, it integrates with Freshdesk so you can follow through a postsales Process, it integrates with ...

FreshSales is the most flexible CRM I've ever seen.

What do you like best? Although FreshSales is apparently designed primarily for B2B sales we are able to customize it for our Insurance Agency which does both B2B and B2C sales. What do you dislike? We've had some issues with the limits placed on the number of groups, fields, and field types you can have per section. I was told by FreshSales that we are the first to meet or exceed these limits. We have been able to work around these limitations by creatively choosing different field ...

Simple software that does what we need

What do you like best? It integrates with Zapier, I can email from it, being able to use it to make calls (affordably as well, integration with other fresh products, google integration, lead progression and support. Also, they are still working on new features, it is not a frozen product. What do you dislike? Not necessarily as intuitive as other products, but if you take time to figure it out you can make it work for you. Recommendations to others considering the product Once ...

One of the best CRM solutions

PROS & CONS What are the best aspects of this product? I have great experience with Freshsales, I tried Salesforce, Sugar and Nimble and as far as I can tell Freshsales offers huge amount of features that are great for running our services. The system is intuitive, easy to use and its UI is simple and straightforward. There are lot of things that I like about this tool, like email tracking, read receipts, reply notifications. I can respond to emails and keep in touch with our customers ...

Freshsales does the job

PROS & CONS What are the best aspects of this product? I was searching for a solution that could help me to manage the CRM. Freshsales offers great tools that are great and valuable for following our leads, converting them and keeping in touch with the existing ones. It is great tool for converting leads into customers and thanks to its score system we are able to highlight those who are interested in our services and products. The UI is fresh, everything in perfect order and seamless. ...

All-in-One CRM

What do you like best? Freshsales is an all-in-one solution for our CRM needs. It's completely integrated with G Suite on the web and can send email from inside the app itself. It also tracks the emails and notifies us of any opens and that saves our sales people a lot of time in calling to check whether a prospect has opened an email. We also like the workflows that we can build to automate certain tasks based on triggers. What do you dislike? I still have to go to Gmail on mobile. ...

Solid CRM System

What do you like best? The tasking feature is a good way to share the same account information, within the company. You are able to direct another user to the account and notes in question and have your Q and A right there for reference. Also, the ability to EASILY create your own search parameters for your assigned accounts means you can use your own style with ease when tracking/coordinating your work. What do you dislike? I wish I could see my notes, at the same time I am updating ...

Awesome application with some awesome features

What do you like best? Things which I like the best is ease to manage leads in one platform , earlier we used to use different software for each function like email , pipeline etc etc . But with fresh sales I can easily manage sending emails , viewing my pipeline , winning or loosing a deal , managing my calendar right here from one application . Best feature is email tracking so that I can see who has opened my mail and who has not What do you dislike? frankly speaking I have not ...

Solid CRM Platform

What do you like best? Freshsale's UI/UX is great, especially when compared to the competition. I have tried them all, and the aesthetics and organization of Freshsale's features is what ultimately won me over. Their pricing model is also extremely affordable and fair. We are excited to see the other apps Freshworks rolls out with. What do you dislike? Having the ability to create quotes, contracts, and invoices would be great! Recommendations to others considering the product We ...