Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Best Contact Management System EVER!

What do you like best? The intuitive nature of the software locating just what, when & where you need tool What do you dislike? Would like a more detailed Task section to use as a daily scheduler with completed tasks rolling into communications tab. Recommendations to others considering the product Is simple to use, modest in cost, comprehensive in features & great customer support. What business problems are you solving with the product? What benefits have you realized? ...

Best CRM for small businesses-FreshSales

What do you like best? The customer service at FreshSales is spectacular. Any issue or problem I am trying to solve on the web-based CRM, I can just quickly connect with a FreshSales expert on the chat feature. In the very few times that I had technical difficulties with the CRM, the FreshSales was extremely responsive and solved the issues promptly. What do you dislike? Nothing negative to say about FreshSales! It is everything that I need and the development team at FreshSales has ...

Freshsales offers great set of features and it has one of the best customer services

PROS & CONS What are the best aspects of this product? You can quickly and easily use Freshsales, all you have to do is to sign up for an account, change some email options and get started. It doesn’t require too much tweaking because everything is simple and the tool is self-explanatory. I like the integration with Zapier, and I like that sign up request means that you have lead into Freshsales and then you can convert them to contacts as soon as their account is setup. What aspects ...

Freshsales - StartUp CRM Solution

What do you like best? I love that Freshsales is so flexible. With the ability to add custom contact, account and lead fields, I can set up Freshsales exactly as I need to, regardless of my upcoming project. What do you dislike? I think the email editor and reporting could benefit from some updates. I usually use an external HTML text editor to create my emails and import my code once finished. I'd also like to see more reporting available on email campaigns. The email reporting ...

Startup friendly CRM

What do you like best? Easy workflow and user interface. I tried many CRMs and freshsales got my work down without too many configurations. Our company Labii Inc (labii.com. provide SaaS services to biotech and pharmaceutical companies and help them document, manage and interpret research data with Electronic Lab Notebook (ELN and Laboratory Information Management System (LIMS. We need to deal with a lot of online requests. With, Freshsales, the task is possible. The interface is clean. I ...

User Friendly Software - Efficient task scheduling and Easy Outreach to leads

What do you like best? Freshsales keeps it simple and efficient. The software is sharp, never crashes and customer support has always been great. It allows me to stay up to date with all my clients and new leads. The software also allows you to classify / categorize your clients and leads as per your requirement which makes the sales workflow so much smoother! The Freshsales phone application is a great bonus tool to have when access to my desktop is limited. What do you dislike? ...

You can manage all your work from single platform

PROS & CONS What are the best aspects of this product? What I like most about this tool is the fact that I can easily manage leads from one place. I cans end emails, track pipelines, winnig deals and managiong calendar in real time from dashboard. I personally like the email tracking feature because It provides me with full information about those who viewed the email. What aspects are problematic or could work better? I haven’t run into some issues or something that I might dislike ...

Affordable, simple and perfect CRM solution

PROS & CONS What are the best aspects of this product? I have tried lot of similar CRM products but Freshsales is something different. It integrates perfectly with other products and it has built-in phone, it has bulk email functionality, gmail integration, provides notifications. You can have lot of options, capabilities and functionalities by paying for one product like Freshsales. The other good thing is that it doesn’t require managing everytime when we have orders and this saves us ...

Solid and flexible CRM with good support

What do you like best? I like the flexibility the software offers to handle most all of my needs for a CRM application. Their support is excellent - responsive and knowledgeable. What was a nice surprise was the full integration of my email application (business gmail account inside the system -- beyond simply logging of emails sent to contacts. What do you dislike? I don't have any major dislikes at the moment. One minor thing is since it is cloud-based, whenever you make a change on ...

Easy to use CRM with great customer service

What do you like best? I like how flexible it is. I can adapt the fields to my business easily along with a clean looking interface makes it a pleasure to use. Email opened and clicked as well as bulk email for a reasonable price compared with competitors. A mobile app for free. What do you dislike? The reporting isn't as intuitive to use as other CRM's in my opinion although I am a new user the CRM's generally. I'd like the option to have links show as hyperlinks in a custom field ...