Freshsales Reviews in July 2026: User Ratings, Pros & Cons

What a Fresh look at CRM software

What do you like best? All the data is in one place. FreshSales does not make me root around in endless pages of information just to find what I am looking for about the client. What do you dislike? That I didn't find it sooner! Everything is better than my old CRM. Recommendations to others considering the product Just try it out and talk to their support. What really sold it for us was the support. We asked how to do bulk changes and we didn't get one solution, we got three! Surya ...

Grateful software

What do you like best? Helps me too much focus on those who matter the most important. Great to review based on those who are sales and those who need to educate.So good in deals and my projects. What do you dislike? Nice program for all.Good simple to use and could be very helpful young sales people both. Seemed to meet your requirements as a small company well.Really good one. Recommendations to others considering the product I like everything that belongs to that software.Good to ...

Best tool to generate leads for your customers

What do you like best? Bulk Mailing - Bulk mailing is the best feature that I like about Fresh sales we can send emails to the users without manually sending it one by one What do you dislike? Sometimes it takes time to refresh the leads that are updated to the tool Recommendations to others considering the product The best tool that is available in the market to solve your business problems. It is very much useful in generating new leads for the business along with the option of ...

Above Good to Great midrange experience

What do you like best? The support staff is incredibly willing to assist. What do you dislike? I am unsure that all the features are exactly as they describe or perhaps as we interpret them, but in meetings with their team, we are able to find solutions. Recommendations to others considering the product There are many competitive products in this space, and all have a similar price point. You can spend hours investigating (and you should. Each product will be a little different. ...

Freshsales is the CRM we have been waiting for.

What do you like best? I like how lightweight Freshsales is to use. It integrates into our day-to-day communication platforms so we can track progress without the heavy lifting of redundant data input. What do you dislike? I have not found a major issue yet. I will update when I find something. Recommendations to others considering the product I recommend looking at the Estate level during the trial. It has a lot of great time saving features that can save hours in a week. What ...

Amazing UX, absolutely love it

What do you like best? The whole customer experience: from being able to convert leads into contact, establishing a lead score, customizing everything so easily. It feels like you are making the software your own. It is super fast and so much easier to use than Hubspot. The interface to send email is amazing, the tracker works super well. I can personalize the customer profile and add anything I need, to then set it up as criteria for the lead score, just perfect. What do you dislike? ...

Great Workflow and Management with Freshworks CRM

What do you like best? Territory Integration Auto-agent assignment, per territory (brilliant! Creating automated workflows to manage leads. What do you dislike? A few critical conversion reports are not in place out the box. Somewhat frustrating, however, the developers have been more than accommodating, putting solutions in place until these reports form part of the core offering. Recommendations to others considering the product If you've used Zoho, Hubspot etc. you should ...

Freshsales: CRM in the Cloud just made easier

What do you like best? The flexibility of Freshsales' processes and integrations. Everything, from phone interactions, emails and automation in general are completely centralized in an easy to maintain and manage interface which is accessible from anywhere an Internet connection and browser are available. And regarding integrations, major players such as Google Calendar (for corporate scheduling, MailChimp (for email campaigns and its "cousin", Freshdesk (for helpdesk and customer ...

Fresh Sales is Easy

What do you like best? how it stands out from the competition: note taking, mass emailing, call logs, good importing features, and the sheer amount of customizations and automations. also cheap.Amazing customer service team too! What do you dislike? Can be a lot of work to set up at first and the terminology is a bit confusing, which takes adjusting. Recommendations to others considering the product It's a great product that is very innovative in the CRM world. Having used various ...

Easy and accessable

What do you like best? Freshsales opened a whole new world for me. I had been working with another software and it was to complicated and no one actually knew how it worked and how to make it work for you. With Freshsales it was really easy to figure everything out and it is more complicated to not use it. Now I keep it open and all my communications go through it along with the app on my phone. What do you dislike? A lot of my emails go to junk mail and get lost and therefore ...