Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Great System and You Make It Your Own

What do you like best? The customization, the people, the UI experience and overall, the functionality is extremely great. This is a system that you need to take time to develop, but once you work on it, then it gets better and better with time. The implementation also helped with a lot of development. Finally, for small companies, you can't beat the price. What do you dislike? The biggest challenge was that I had to build and create everything. In addition, the implementation kick ...

Comprehensive sales tool

What do you like best? Freshsales is unique in its offering when it comes to reporting. Reports are flexible and highly customizable for us to measure different metrics. Its integrated with FreshChat which again help us in creating an inbound chat to a deal. What do you dislike? Task management still needs improvement. I believe this is already work in progress. Task should be auto-assigned once the previous one is completed. What business problems are you solving with the ...

Fantastic Service

What do you like best? We had countless salespeople calling and rambling on at us about facts figures and they all seemed like they were just chasing commissions. But when I spoke to fresh sales they actually took the time to understand what we wanted and needed as a business, and bared with us whilst we mulled over each aspect, added to that they answered every single little question we had (and there were many this totally put our minds at ease and they continue to do so now we're on ...

An Exceptional CRM

What do you like best? We have a very unique business and way of managing accounts and generating leads, FreshSales has helped us every step of the way build a CRM that best works for our company's needs. We have scheduled a number of calls with the support team at FreshSales who have been very polite, professional and helpful at answering all of our questions on data migration, updates, and even incorporated new feature requests. Overall, I'm very impressed with their product! What do ...

Great CRM for small - medium businesses

What do you like best? Simple, easy to use CRM tool for small to medium businesses. I love being able to mass update in an Excel sheet by upload. Way easier and less complicated than SalesForce. Bulk task assignment and bulk emails are great. We are exploring the tie-in to MailChimp next. The Help team is responsive and friendly. They always take our suggestions into consideration, and often will build enhancements based on what we've told them. What do you dislike? The reports need ...

We are care about sales.

What do you like best? Allows me and my team to send a lot of emails drafted on the personalized pattern, timetable those and sync them with my calendars, and concern them automatically to our contact records to export all pertinent info. I like it. What do you dislike? I don't meet any problems with this working tools. All my team is fine with it and it is good to know that we can work more productive. Recommendations to others considering the product The software is really ...

This is wonderful lead solution

PROS & CONS What are the best aspects of this product? I like that we can manage leads easily and put all data on each client. This is great solution for team work because I can assign tasks to my co-workers. I get email notifications whenever client checks on an email. What aspects are problematic or could work better? I don’t like that ranking points of a lead stop rise when changing some information that wasn’t accurate or when I need to add new camps and info. It would be great ...

Know your Sales & your Customers - Inside Out

What do you like best? It seems to have improved rapidly. You will find that it has a mix of every Sales CRM out there in one. Anything relevant to a contact can be found on the detailed page. Your interactions with other people not in your contact list automatically get added to the leads. Each organisation is well represented as an account for a sales person to continue reselling and maintaining relationship with the people connected to that account. What do you dislike? Contact sync ...

Control your sales pipeline effectively and easy.

What do you like best? Lets me concentrate on my sales leads. The ability to save time and resources by automatically assigning leads. I can easily to timetable tasks and appointments and get email alerts. I guess it is powerful and helpful tools which make your business work right. What do you dislike? Nothing says bad about this platform I can't. As I know that we can easily work with all tools which are given to us that software. I'm glad that till now I don't have any bad issue ...

Great Platform

What do you like best? I love FreshSales as it coordinates all our leads, clients, tasks and our pipeline into a very easy to use platform. I also love the email templates A LOT!! What do you dislike? I do wish the email inbox feature would mirror my Gmail account. I do wish it had the ability to pre-program series of tasks for a client that could be programmed and used with the click of a button. Always re-entering the same tasks for each client is redundant so we end up using Asana ...