Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Responsive Customer Support and Great System

What do you like best? We love the ease of customization and the way that the team at Freshsales is always available for a phone call with any tech issues. The pipeline flow is really clear, and the prompts to set a task for each deal keep us on the same page as a team and encourage us to move the deal forward. They continue to add more features, which has been great for us as we continue to get more functionality for the same price. What do you dislike? I think the only challenge ...

It offers lot of features and functionality and it is extremely simple and easy to use

PROS & CONS What are the best aspects of this product? As data analyst I need a solution so I can manage CRM without wasting too much time on it. Freshsales does the job because it provides me full set of functionality for sales leads, and it shows me ways to interact with my current customers. I like that I can track potential customers and leads. Its interface is clean and straightforward and it is highly customizable. Thanks to its mobile apps I can keep track of records and track ...

Freshsales, the all-in-one CRM for prospecting and closing deals

What do you like best? - It really helps for prospecting and closing deals - It has a great UI, far way better than much of the CRMs on the market - It has an awesome points system for leads qualification - It has an integrated phone number that you can activate so you can log and record your calls directly to the CRM platform - It's really easy to use and understand Sales campaign and workflows really make your life easier when following up on prospects/contacts What do ...

It has wonderful feature and simple set up process

PROS & CONS What are the best aspects of this product? Thanks to 2-way email tracking and bulk email functions we can save lot of times and we are able to connect and interact with customers in real time. We are now more focused on our core business. The set up is easy and straightforward and if you run into some issues or misunderstanding you can always rely on product’ support service. What aspects are problematic or could work better? I’d like to have options to disable or at ...

The Go-To Tool for Sole Traders and SMB's

What do you like best? Using Freshsales is an absolute breeze. It's super simple to set up and to navigate. Moreover, the pricing structure is very well suited to sole traders and smb's. What do you dislike? To be honest, I cannot think of anything. Everything is just so fluid and natural when using the product. Recommendations to others considering the product Do it! Especially if you are using the free offering of solutions like Hubspot, knowing you need to move from a free ...

Smooth and easy to use

What do you like best? Kanban function with deals and being able to filter deals/customers or leads accordingly. The fact that companies/contacts/leads and separated but yet shows the relationships between all parties. Online Support for Fresh Sales is great as you can receive instant answers to any questions you may have. What do you dislike? No Dashboard available on the Garden plan. Having issues linking customers between freshsales and freshdesk. Training needs a bit more ...

I use it at work and it helps me keep updated with calls to my everyday contacts!

What do you like best? Where I can keep track of all calls I have made with my customer and what the last conversation was about. What do you dislike? I don't know how to make it remind me when to call back if and when the customer wants me to call her/him back. Recommendations to others considering the product I do recommend this for any company keeping trail of their customer , client contacts. What business problems are you solving with the product? What benefits have you ...

Extremely user friendly

What do you like best? The way we can sort the data, the kind of user interphase is there, it is very easy to use. Talking about the speed of the app, it is super speedy even on the app to increase the performance of the user. A Must recommended CRM for all the company who uses CRM for sales procedure. What do you dislike? Nothing as of now, the only change that is required is the little change of drop-down menu on the left corner. it should be on the right side for better usage. ...

Fantastic value! A few features required / perfected would make it fantastic.

What do you like best? The ability to craft well worded email templates which helped to allow us to reach out to large numbers of clients instantly and easily. We have also made use of the integrated phone feature, which allows you to call directly from within the CRM. Being able to document and record all incoming and outgoing phone calls has been extremely useful to us. What do you dislike? We payed extra for an upgraded package because of a wonderful feature which is supposed to ...

Accessible and simple CRM

What do you like best? Gives me the opportunity to focus on my sales. Using it, I save my time and resources, automatically assigning potential customers. I can easily paint tasks and meetings, while receiving notifications via e-mail. I believe that these are powerful and useful tools that make your business successful. What do you dislike? Sometimes it works slowly, I would like it to be a little faster. In addition, our customers are asking to establish integration with Facebook and ...