Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Thumbs up for the simplicity and increase of productivity

What do you like best? We liked that Freshsales provided an all-in-one point that users can use for all of their requirements - from data entry to ticketing systems to data analysis to collaboration. It's really convenient and fuss-free! What do you dislike? The plans are not customisable to cater to individual companys’ specific needs. Recommendations to others considering the product The analysis and tracking of sales is really like a godsend. Plus the ability to convert ...

You can manage all your work from single platform

PROS & CONS What are the best aspects of this product? What I like most about this tool is the fact that I can easily manage leads from one place. I cans end emails, track pipelines, winnig deals and managiong calendar in real time from dashboard. I personally like the email tracking feature because It provides me with full information about those who viewed the email. What aspects are problematic or could work better? I haven’t run into some issues or something that I might dislike ...

An upgrade with simplicity, not bloat.

What do you like best? Starting my new position, one of my questions for my interviewers was "What is your CRM solution?" I got a grin in return, and then they told me about Freshsales, which I had never heard of before. With a support-heavy, and sales-heavy background with many companies over the last 15 years, I've seen a LOT of CRM tools, all the way up to the big bad Salesforce. While Salesforce can do an awful lot, the train-up time for that beast is ridiculous, and there's more ...

Affordable, simple and perfect CRM solution

PROS & CONS What are the best aspects of this product? I have tried lot of similar CRM products but Freshsales is something different. It integrates perfectly with other products and it has built-in phone, it has bulk email functionality, gmail integration, provides notifications. You can have lot of options, capabilities and functionalities by paying for one product like Freshsales. The other good thing is that it doesn’t require managing everytime when we have orders and this saves us ...

Effective time management

What do you like best? Visually seeing my leads and plan my week. Being able to see all of my leads in one space is a big benefit as i can see what stage each lead is at and plan my week accordingly. What do you dislike? Nothing! A few website UI bugs. But they have all been ironed out now. There were a few issues whilst setting the website up but they have all been resolved now and everything is running smoothly now. Recommendations to others considering the product Start using it ...

One of the best CRM solutions

PROS & CONS What are the best aspects of this product? I have great experience with Freshsales, I tried Salesforce, Sugar and Nimble and as far as I can tell Freshsales offers huge amount of features that are great for running our services. The system is intuitive, easy to use and its UI is simple and straightforward. There are lot of things that I like about this tool, like email tracking, read receipts, reply notifications. I can respond to emails and keep in touch with our customers ...

Salesforce level features without Salesforce customization

What do you like best? Of all the CRM's I've tried, Freshsales is the closest I've seen to the robust features of Salesforce, without the price tag and implementation efforts of SFDC. I love that it has a great leads to opportunities process and great built in fields. Overall it is also very well priced What do you dislike? I would like to be able to customize some of the custom field names so it can work better with my Segment integration. Certain names in custom fields are not ...

Such neat features, just recommended this to a friend who also loved it!

What do you like best? I love how sales and support can track opens and clicks of emails. That gives us insight into how best to follow-up with customers. I also love the interface - how everything's so simple and clear instead of complex and confusing - this is great for our sales and support team that can't spare too much time getting info everyday. What do you dislike? Nothing really. The tool has everything we need. Recommendations to others considering the product Definitely ...

My experience of Freshsales

What do you like best? The ease of use and simple navigation stand out the most. Not to date myself, but I was an early Telemagic user back in the dos days... a goldmine reseller and an MS Dynamics user, as well as SalseForce. At FreshSales, what is unique is how you pull yourself through a record and process with their unique slider technology that draws you to the next field. If you don't need all the bells and whistles of SalesForce and want something robust for the price, Freshsales ...

I left Pipedrive for this app. Do it yourself!

What do you like best? Best sales crm tool i have found. Moved from pipedrive across to freshsales because of voip integration and built in workflows for automations and pipeline management. Very clean user interface, great typography and use of white space Knowing Freshworks got 55m funding gives me great confidence in future roadmap What do you dislike? No sms yet. Would be nice to have this communication channel added. Would also like to purchase australian mobile numbers. ...