Freshsales Reviews in July 2026: User Ratings, Pros & Cons

This is wonderful lead solution

PROS & CONS What are the best aspects of this product? I like that we can manage leads easily and put all data on each client. This is great solution for team work because I can assign tasks to my co-workers. I get email notifications whenever client checks on an email. What aspects are problematic or could work better? I don’t like that ranking points of a lead stop rise when changing some information that wasn’t accurate or when I need to add new camps and info. It would be great ...

Instrumental for those who need to find new customers and keep track of customer communications

What do you like best? I've used a number of different CRM systems before including ZohoCRM, Salesforce & proprietary solutions and this is the first solution which I've been able to create more value for my business from by using a combination of the free features and paid. The partnership with Yesware has enabled me to reach out to prospective customers through e-mail outreach and track the success of each campaign and the ability to record all customer interactions have been invaluable ...

Valuable solution with affordable price

PROS & CONS What are the best aspects of this product? I really like Freshsales and everything about this solution. I can easily set up account by using its features. The UI is seamless and intuitive onel. It offers great set of features that provide us with neccessary insights that are helpful for closing deals. I personally like the in-app email notifications, website visitor analytics and segmentation and automatic profile enrichment. What aspects are problematic or could work ...

Excelente herramienta de gestión comercial y clientes

What do you like best? Excelentes herramientas para la gestión de prospectos y leads, particularmente las funcionalidades de centralización de comunicación con los clientes y el avance automático en el pipeline del cliente ayudan en gran medida a organizar el flujo comercial de cualquier compañía. Las características de personalización según el negocio que lo desee utilizar permite que se adapte fácilmente a cualquier lógica de negocio o flujo que exista. What do you dislike? ...

Freshsales offers great set of features and it has one of the best customer services

PROS & CONS What are the best aspects of this product? You can quickly and easily use Freshsales, all you have to do is to sign up for an account, change some email options and get started. It doesn’t require too much tweaking because everything is simple and the tool is self-explanatory. I like the integration with Zapier, and I like that sign up request means that you have lead into Freshsales and then you can convert them to contacts as soon as their account is setup. What aspects ...

Freshsales has a great UI and Easy to Use

What do you like best? I like the user experience of freshsales the best. It is very easy to use this software. The software helps you at every stage which is incredible. Moreover, you can also create templates to send emails which is another great feature in this tool. What do you dislike? It asks for updation after somedays and take sometime to load. Recommendations to others considering the product I would like to recommend this software to all people who are serious about ...

Cleanest CRM Used To Date

What do you like best? The import function of company/personal information from other CRMS has been seamless. In addition, I love the score that is given to prospects as more information/activity is logged under that contact/company. The ability to move a prospect through different stages of a deal has been great for transparency to upper management. By telling me the last time i had contact with a lead, it is keeping me follow-ups much more regular yet not too frequent. What do you ...

Good for Starters, but lacks detailed reporting that is required

What do you like best? One of the best things about Freshsales is its deals page, this gives us a birds-eye view of the entire sales pipeline for the month. And for salespeople it became easier to prioritize and segregate deals based on their usecase and probability of closure. Another thing we liked was the ability to autoasign / distribute leads to all the sales people available. That saved a lot of development time which we would have wasted. The integration with Freshcall ...

I've using it for a year

What do you like best? The best thing is to keep track of all the activities you made with your customer. It helps us a lot when trying to reach all the goals our boss propose us. Also, it helps us know how to close a deal. It has a lot of information on it, it has easy to read tutorials on the data base. What do you dislike? It is hard to work with it when the Internet connection start decreasing. Meaning that you need to have the best internet connection ever. Sometimes it gets ...

Getting closer to our customers

What do you like best? The ability to save all the customers information, including calls, messages, address, websites. Creating tasks really helps a lot when you have plenty assignments a day. The link between Freshsales and Helpdesk is really helpful when connecting both platforms. This platform is really intuitive and easy to learn how to use, even if you learn all by yourself you will not have any problem. What do you dislike? The platform is kind of heavy and makes the ...