Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Easy to Use Sales CRM with great features

What do you like best? Freshsales has reliable and no nonsense platform to use. Pipeline and direct call log feature is great to operate on the go from a smartphone. Also email forward feature is better than other CRMs I have used for Sales Management. Best Free and Low Cost all feature CRM with tons of simple possibilities. What do you dislike? The only CRM i could compare and say that it is better in few aspects than Freshsale, is Prosperworks. Prosperworks is pretty simple and ...

Easy to handle and accessible.

PROS & CONS What are the best aspects of this product? It gave lots of opportunities to help me concentrate on my sales. When I use it, I saved a ton of resources and time. The app does a tremendous job assigning potential customers. I create my own meetings and tasks while receiving email alerts. I feel like are robust featuers that can help you succeed in business. What aspects are problematic or could work better? At times, it runs really slow. I'd like it if it runs a little ...

Best world class tool for Startups in best price

What do you like best? Well, we were in a hunt for a better tool to manage our pre-sales and follow-ups, we have tried to multiple tools and finally, we thought of trying Freshsales and till date, we are happy with Freshsales. It's pretty simple and easy UI, simple mobile apps and we never feel any downtime. Thanks to Team Freshdesk to come up with this awesome and affordable tool What do you dislike? Nothing as of now will update you after our future team discussions Recommendations ...

Smooth as butter and simple to use.

PROS & CONS What are the best aspects of this product? I like the Kanban function with deals. I love filtering out my customers/deals or leads filtered according to my preferences. I get to keep my leads/contacts/companies separated while showcasing relationships of all parties. When it comes to online support, Freshsales is fantastic since you get answers almost immediately. What aspects are problematic or could work better? There's currently no dashboard available in their Garden ...

Freshsales offers great mixture of features and is quick to learn

What do you like best? I really enjoy how easy it has been to learn and then use Freshsales. I began using it after trying out Freshdesk, so it seemed like a logical next step since they integrate with each other and follow some of the same design principles. So I would say the interface for looking up and managing contacts, and the ease with which I can reference Freshdesk tickets from inside a contact's record. What do you dislike? I wish that Freshsales offered more integrations, ...

A valuable CRM tool that's easy to use

What do you like best? FreshSales was easy to use compared to other similar solutions. We started with a trial and got used to it quickly. It doesn't take much expert training to get people acquainted with system. The interface made sense and was clear to navigate. There are many great CRM features that made it fun to use. We can track emails and take note of contact activities. It gives us a solid overview of leads. They seem to be adding new features all the times, so we like that the ...

It offers lot of features and functionality and it is extremely simple and easy to use

PROS & CONS What are the best aspects of this product? As data analyst I need a solution so I can manage CRM without wasting too much time on it. Freshsales does the job because it provides me full set of functionality for sales leads, and it shows me ways to interact with my current customers. I like that I can track potential customers and leads. Its interface is clean and straightforward and it is highly customizable. Thanks to its mobile apps I can keep track of records and track ...

Surpassed expectations in all categories

What do you like best? Allows you to have infinite customization options, easy to use interface, phenomenal product support, ability to have visibility to the pipeline, great depth of record-keeping options, excellent automation features. What do you dislike? Only thing lacking at this point is the ability to integrate more consistently with other applications although this seems to be coming along nicely. Recommendations to others considering the product Completely worth the ...

It has wonderful feature and simple set up process

PROS & CONS What are the best aspects of this product? Thanks to 2-way email tracking and bulk email functions we can save lot of times and we are able to connect and interact with customers in real time. We are now more focused on our core business. The set up is easy and straightforward and if you run into some issues or misunderstanding you can always rely on product’ support service. What aspects are problematic or could work better? I’d like to have options to disable or at ...

Freshsales / Freshworks is best!

What do you like best? I currently use Fresh sales, Freshdesk, Freshchat (for 2 different businesses. Fresh sales is the most intuitive and feature rich platform in its price range or even above its price range. What do you dislike? I havn't found anything yet! Every time I have found a dislike, their support is extremely fast to either help me find a work around or provide a solution! Recommendations to others considering the product Start using freshsales as fast as you can. They ...