Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Freshsales is the perfect solution to help our customers and manage all our relationships

What do you like best? we love that we can link the system with my email, it facilitates many situations and I can be aware of its operation. the software is very light which makes sales more fresh and abundant What do you dislike? for our company analyzing this software we are disgusted that when we want to modify my system of my works it can be a bit complicated for us, since it can not configure the alarms, it lacks many features Recommendations to others considering the product ...

Freshsales review

What do you like best? Freshsales is easy to use CRM with excellent features. The UI of this platform makes it an excellent CRM. Apart from this, what I like most about this software is its direct call log and sales pipleline maintaining feature. I can easily maintain my deals on this platform What do you dislike? It is expensive software as compared to the other available CRM's What business problems are you solving with the product? What benefits have you realized? This tool is ...

An excellent system with responsive support.

PROS & CONS What are the best aspects of this product? We like how easy it is to make customizations. We also like how the Freshsales team is constantly available for phone calls for any tech problems. The flow of the pipeline is clear and prompts that are purposely set up for every deal are on the same page. It also encourages us to push the deal forward. What aspects are problematic or could work better? The only difficulty that we faced is that there have been times when ...

Better by the day

What do you like best? It seems like the developers are receptive to updates and changes. We've identified some shortcomings and they've accommodated our requests most of the time. A good example was the lacking formatting tools for creating emails or email templates. Might have already been in the pipeline, but shortly after asking them about it, they had a greatly improved tool in place. What do you dislike? Seems like we're helping to develop the software. To be fair, my purview is ...

Freshsales is great CRM for beginners

What do you like best? I like the simplicity of freshsales. It is extremely easy to update leads information in the CRM and track them and maintain a proper sales pipleline. Moreover, the multiuser interface help us to keep track on the work of each other. What do you dislike? Sometimes there system crashes which take a lot of time to start again. Moreover, they should improve their reports because even after downloading the report it is difficult to understand anything ...

I find this to be an exceptional CRM.

PROS & CONS What are the best aspects of this product? We run a unique business. We have a differen approach of generating leads and organizing accounts. Freshsales assisted us in every step to create a CRM that functions with the needs of our company. We've scheduled a lot of calls from their team. Their support team is professional, helpful, and very polite in answering all our inquiries. What aspects are problematic or could work better? There's nothing really wrong with the ...

A great platform to have for prospecting as well as closing deals.

PROS & CONS What are the best aspects of this product? There are a ton of reasons to love this platform. It can actually help in prospecting and closing deals. It comes with a fantastic UI. It's a lot better than other CRMs in today's market. It comes with a great points system to have good leads qualification. It also has an integrated phone number that can be activated for logging and recording calls straight to the CRM platform. What aspects are problematic or could work better? ...

An excellent system with responsive support.

PROS & CONS What are the best aspects of this product? We like how easy it is to make customizations. We also like how the Freshsales team is constantly available for phone calls for any tech problems. The flow of the pipeline is clear and prompts that are purposely set up for every deal are on the same page. It also encourages us to push the deal forward. What aspects are problematic or could work better? The only difficulty that we faced is that there have been times when ...

I find this to be an exceptional CRM.

PROS & CONS What are the best aspects of this product? We run a unique business. We have a differen approach of generating leads and organizing accounts. Freshsales assisted us in every step to create a CRM that functions with the needs of our company. We've scheduled a lot of calls from their team. Their support team is professional, helpful, and very polite in answering all our inquiries. What aspects are problematic or could work better? There's nothing really wrong with the ...

A great platform to have for prospecting as well as closing deals.

PROS & CONS What are the best aspects of this product? There are a ton of reasons to love this platform. It can actually help in prospecting and closing deals. It comes with a fantastic UI. It's a lot better than other CRMs in today's market. It comes with a great points system to have good leads qualification. It also has an integrated phone number that can be activated for logging and recording calls straight to the CRM platform. What aspects are problematic or could work better? ...