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9.3

Spot Score

Freshsales - CRM Software

Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Streamline your sales process with Freshsales.

4.67

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Starts from $9 / user / month when yearly, also offers free forever plan

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Freshsales Reviews & Ratings

4.67

Excellent

Based on 536 ratings & 533 reviews

Rating Distribution

Excellent

(447)

Very Good

(73)

Good

(6)

Poor

(2)

Terible

(5)

Spotsaas Editor’s POV

Freshsales has established itself as a robust, user-friendly CRM platform that is particularly well-suited for businesses of all sizes, offering a strong blend of features without breaking the bank. Praised across industries for its intuitive interface and seamless onboarding process, users consistently highlight how easy it is to manage customer data and track ...Read more

Freshsales pros and cons

  • Customer support responds quickly and provides dedicated onboarding assistance.

  • Centralizes customer data and interaction history in one CRM platform.

  • Interface works for users across varying technical skill levels.

  • Customizable features and automation options reduce manual workflow steps.

  • System lags and delays occur in report generation and real-time data updates.

  • Web form automation and graphical reporting have feature gaps.

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Showing 381-390 out of 533

A

Anonymous

04/19/19

4.5 out of 5

Monitors projects with freshsales very effectively

What do you like best? Freshsales has incurred many advantages for our company, we can immediately track any sales project within our company, its follow-ups have been the primary guide for the search of contacts or potential customers, its reports are good and it reflects us quickly what we have pending, sending emails is easy, its management is effective and timely, no doubt this software is very good. What do you dislike? As everything has disadvantages like not a few tutorial ...

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A

Anonymous

04/19/19

5 out of 5

Freshsales Ideal For Sales Management.

What do you like best? FreshSales is very simple to set-up and doesn't necessitate that you utilize a full-time CRM/Rev Ops worker to make refreshes and design the stage. The convenience and availability for all colleagues what sold us. The group likewise helped us fixed a few bugs with the Segment combination, which was significant for us so the majority of our information streams consequently. Freshsales coordinates and tracks the adventures of our customers, doing subsequent meet-ups ...

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A

Anonymous

04/17/19

4.5 out of 5

freshsales an immediate solution for the follow-up of our tasks.

What do you like best? We have introduced Freshsales to our company in order to advance in the matter of the organization of our clients and projects, we feel comfortable with this software because it has allowed us to timely monitor the progress of our sales or business, apart from being a good component because through this software we have established a high progress of our efforts within the company, it is very optimal operation of this tool, it has good functions, it is a light ...

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A

Anonymous

04/16/19

4.5 out of 5

Freshsales, monitoring and management immediately.

What do you like best? It is very important to have Freshsales as it directs and tracks the journeys of our clients, carrying out follow-ups and managing future businessmen, it can allow making calls and sending emails to potential customers, it makes reports and detailed analysis of our customers, can be supported by email, is suitable to optimize our sales and streamline work processes. What do you dislike? Freshsales as all software has weaknesses or disadvantages, as to modify some ...

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A

Anonymous

04/11/19

3.5 out of 5

Freshsales a quick way to monitor our sales.

What do you like best? Freshsales has firmly changed our company in terms of our sales, it allows us to visualize our potential customers, who are available to make such a sale, we identify the opportunities, through follow-ups to our clients, this is achieved with a massive tracking of sales progress The supports can be done by email, manage customer service in an efficient way, you can chat with customers, receive calls, send emails, many things that makes it easier to project ourselves ...

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A

Anonymous

04/10/19

5 out of 5

Freshsales is ideal for following clients

What do you like best? We like especially the errand framework (undertakings of freshsales, since it enables us to sort out our advancement effectively. We like the stage's capacity to coordinate into messages, and visits with clients, because of its incorporated CRM. Something we additionally like about freshsales is that it has a wide ability to make telephone calls without hosting to get to third-gathering programming. What do you dislike? We don't care for that the quantity of ...

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A

Anonymous

04/09/19

4.5 out of 5

Freshsales is perfect for tracking customers

What do you like best? We like very much the task system (tasks of freshsales, since it allows us to organize our progress easily. We like the platform's ability to integrate into emails, and chats with customers, due to its integrated CRM. Something we also like about freshsales is that it has a wide capacity to make phone calls without having to access third-party software. What do you dislike? We do not like that the number of collaborators for each task is so low. That makes it a ...

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A

Anonymous

04/07/19

4 out of 5

easy and safe our sales with freshsales

What do you like best? Our company is assuming a challenge to optimize its functions, for this reason we acquired this software, as it was implemented we saw the improvement in terms of our sales as it is being managed in an organized way to our customers, it is a complete software, easy to use, performs very optimal follow-ups, offers a good technical assistance service What do you dislike? One of the shortcomings of this product or software is its user interface, they should improve ...

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A

Anonymous

04/04/19

4 out of 5

Very good UI for a great price

What do you like best? Very easy to setup, beautiful UI at a fraction of the price of some other CRMs What do you dislike? Some stupid limitations like the inability to download recorded call files and the inability to upload all file types to contacts Recommendations to others considering the product Try pipeline deal view and you’ll never test a crm without it What business problems are you solving with the product? What benefits have you realized? Very organized since day one ...

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A

Anonymous

04/03/19

4 out of 5

A reliable product for our sales and customers

What do you like best? Primarily this software has driven our sales, through its features has organized our customers, is a complete software, easy to use cash for the monitoring of our processes, offers an excellent assistance service, has the ticket system where they offer them by chat and by phone What do you dislike? One of the shortcomings of this product or software is its user interface, they should improve it and change its appearance, it lacks more features to have a better ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].