Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Easy to use and easy to navigate tool

What do you like best? Dashboard gives you the quick insight. Rating based leads. What do you dislike? Cuckoo gives constant error of websocket connection error, logs out frequently. What problems are you solving with the product? What benefits have you realized? Customer interest in company products and services.

Good but needs work

What do you like best? I guess the way everything is categorised and the system is easy to navigate around and Intuitive. Easy to filter deals and leads What do you dislike? The inability to link Leads to Accounts. At about 2 pm when the US wakes up the system slows down Recommendations to others considering the product: They had a fantastic conference and the energy and ambition is there which is comforting What problems are you solving with the product? What benefits have you ...

Perfect for an SMB I Easy to Setup I Easy to Use I Easy to Integrate

What do you like best? Ease of use. Hands Down. We tried multiple CRMs (Agile, Copper, SalesforceIQ but nothing came close to Fresh sales for its ease of use and the features. Second would be Customer Support. I could literally just start a chat in 2 clicks from within the product and would get a reply in a few minutes. I was able to set up the entire system in 2 days. What do you dislike? 1. The Chrome/Gmail extension can be better. It gets the job done though. 2. Link Tracking ...

Great tool for entrepreneurial companies.

What do you like best? Easy on boarding and immediate use without extensive training or support. What do you dislike? Could improve ability to customize some of the fields, but still great functionality for the price point. What problems are you solving with the product? What benefits have you realized? Coordination of investor fund raising and BD

Sleek, Easy to use and extremely efficient

What do you like best? I have been using Freshsales for 3 years now. The biggest strength of Freshsales is that it's very easy to use, it helps to track every time an email is opened/ when a prospect clicks on a link. It helps us set automated follow-up tasks, set up campaigns, etc. It also seamlessly allows executives to set up tasks for others, reattribute to others, etc. What do you dislike? Things that can be changed in the future revamp is, giving date range for follow up tasks. ...

It is a useful tool to operate and manage sales teams.

What do you like best? I like that it gives you the possibility of managing and integrating different customizations, which gives you the option of maintaining multiple tracking ports to maintain the process with customers in a stable and organized way. What do you dislike? Some of the functions offered can be a bit overwhelming and complex to manage, which can turn the handling of the tool into something tedious to handle What problems are you solving with the product? What benefits ...

Makes life easy for us salesfolks at Chargebee

What do you like best? Ease of use, speed, integration with GetAccept, Tasks, Reports. Bulk email and email tracking, workflows. Most importantly the ability to see all Freshdesk support tickets at the contact, account and deal level. The mobile app is amazing, I use it a lot to update my notes, make calls on the fly. What do you dislike? Finding duplicates works/searches based on the name and not the email domain. This is something which can be improved. Email sync with Gmail ...

An absolutely amazing CRM with a great team behind it.

What do you like best? Before committing, I briefly assessed a few other solutions out there and found Freshsales to be very user friendly and just super fast. Everything is on hand close by, and linked - the chronology - appointments, tasks , chain of emails, and phone calling. It works amazing for our needs and the deal management and status is an added bonus. What do you dislike? It could use a few features to make this software even more powerful - in which case making it truly a ...

The complete CRM tool to manage customers and generate high-speed sales.

What do you like best? From Freshsales we like its features are the best without a doubt, all are linked to a single tool, the tracking of email and its user behavior avoids many problems, and its fast bidirectional mail synchronization is a unique solution for my company. I also like your phone feature, it is very helpful What do you dislike? After having tried several CRM softwares, we find Freshsales and there are no complaints about anything, it offers easy programming of tasks ...

Make our sales and processes quickly is no longer a problem

What do you like best? We realized that it has many advantages because it allows us to track our processes, monitor and follow clients to carry out any negotiation, also through emails we can communicate and address our potential customers, we can make phone calls in an effective and direct way to each user , has good reports to visualize each step that has been made with this software, customer support is effective and fast, it is easy to manage and perform the typing. What do you ...