Freshsales Reviews in November 2026: User Ratings, Pros & Cons

3 years of experience in B2B Sales

What do you like best? We are using HubSpot earlier and moved to Freshsales couple of months back and i must say that it is easy to use system my team is effectively using freshsales for leads update, Task reminders, and running their own sales campaigns. In fresh sales creating a sales campaign is really easy and you can always keep a track on a day to day sales activities, Generate daily reports, And also easily target and focus on interesting prospects. You will never miss any ...

Easy, Efficient and Intelligent

What do you like best? I am new to sales. CRM word had a complex image in my mind. But everything changed with FreshSales. Call and email leads with click of a button! Creating email templates and attaching files was never this easy. Also, tracking emails helps a great deal. Great work Freshworks team, keep it up! What do you dislike? Frequent updates. Limited settings in garden plan. What problems are you solving with the product? What benefits have you realized? Managing ...

I like the immediate chat support

What do you like best? I like the immediate chat response from the other end. So the 24*7 support really helps the team as they navigate the value chain. What do you dislike? Sometimes the integration with Gmail can be too cumbersome. I would recommend to analysts at Freshwork to support the users over a call if need be. Recommendations to others considering the product: I think the chat support and reporting structure is much better than many of the CRMS on the market. What ...

Hassle Free CRM Interface

What do you like best? Freshsales has a well-designed interface that is hassle-free and easy to navigate. Great tool to use for all CRM Activities. Keeps me organised and updated from a sales point of view. What do you dislike? Would like to have a date order listing and alphabetical order listing search option. Not sure if that's already in place and I probably don't know of that setting. What problems are you solving with the product? What benefits have you realized? It's ...

Sleek, Easy to use and extremely efficient

What do you like best? I have been using Freshsales for 3 years now. The biggest strength of Freshsales is that it's very easy to use, it helps to track every time an email is opened/ when a prospect clicks on a link. It helps us set automated follow-up tasks, set up campaigns, etc. It also seamlessly allows executives to set up tasks for others, reattribute to others, etc. What do you dislike? Things that can be changed in the future revamp is, giving date range for follow up tasks. ...

It is a useful tool to operate and manage sales teams.

What do you like best? I like that it gives you the possibility of managing and integrating different customizations, which gives you the option of maintaining multiple tracking ports to maintain the process with customers in a stable and organized way. What do you dislike? Some of the functions offered can be a bit overwhelming and complex to manage, which can turn the handling of the tool into something tedious to handle What problems are you solving with the product? What benefits ...

Makes life easy for us salesfolks at Chargebee

What do you like best? Ease of use, speed, integration with GetAccept, Tasks, Reports. Bulk email and email tracking, workflows. Most importantly the ability to see all Freshdesk support tickets at the contact, account and deal level. The mobile app is amazing, I use it a lot to update my notes, make calls on the fly. What do you dislike? Finding duplicates works/searches based on the name and not the email domain. This is something which can be improved. Email sync with Gmail ...

An absolutely amazing CRM with a great team behind it.

What do you like best? Before committing, I briefly assessed a few other solutions out there and found Freshsales to be very user friendly and just super fast. Everything is on hand close by, and linked - the chronology - appointments, tasks , chain of emails, and phone calling. It works amazing for our needs and the deal management and status is an added bonus. What do you dislike? It could use a few features to make this software even more powerful - in which case making it truly a ...

The complete CRM tool to manage customers and generate high-speed sales.

What do you like best? From Freshsales we like its features are the best without a doubt, all are linked to a single tool, the tracking of email and its user behavior avoids many problems, and its fast bidirectional mail synchronization is a unique solution for my company. I also like your phone feature, it is very helpful What do you dislike? After having tried several CRM softwares, we find Freshsales and there are no complaints about anything, it offers easy programming of tasks ...

Make our sales and processes quickly is no longer a problem

What do you like best? We realized that it has many advantages because it allows us to track our processes, monitor and follow clients to carry out any negotiation, also through emails we can communicate and address our potential customers, we can make phone calls in an effective and direct way to each user , has good reports to visualize each step that has been made with this software, customer support is effective and fast, it is easy to manage and perform the typing. What do you ...