Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Easy, Efficient and Intelligent

What do you like best? I am new to sales. CRM word had a complex image in my mind. But everything changed with FreshSales. Call and email leads with click of a button! Creating email templates and attaching files was never this easy. Also, tracking emails helps a great deal. Great work Freshworks team, keep it up! What do you dislike? Frequent updates. Limited settings in garden plan. What problems are you solving with the product? What benefits have you realized? Managing ...

Hassle Free CRM Interface

What do you like best? Freshsales has a well-designed interface that is hassle-free and easy to navigate. Great tool to use for all CRM Activities. Keeps me organised and updated from a sales point of view. What do you dislike? Would like to have a date order listing and alphabetical order listing search option. Not sure if that's already in place and I probably don't know of that setting. What problems are you solving with the product? What benefits have you realized? It's ...

I like the immediate chat support

What do you like best? I like the immediate chat response from the other end. So the 24*7 support really helps the team as they navigate the value chain. What do you dislike? Sometimes the integration with Gmail can be too cumbersome. I would recommend to analysts at Freshwork to support the users over a call if need be. Recommendations to others considering the product: I think the chat support and reporting structure is much better than many of the CRMS on the market. What ...

Simple to start using, but has a deep set of features

What do you like best? The onboarding experience was very helpful. Gmail integration is a huge timesaver. The user interface is simple and information dense. What do you dislike? No strong dislikes yet, but I've only been using it around 6 weeks and I haven't deeply exercised any advanced features. I wish there was a way to retroactively bring an email into FreshSales, maybe via the Gmail add-on they already have. Recommendations to others considering the product: Take full ...

Integration

What do you like best? The integration with Freshdesk makes it easy to see where our tickets are. What do you dislike? Nothing. Everything is being developed as it should be. We are waiting for the new Fresh Projects module to come out and will evaluate Fresh Chat. Recommendations to others considering the product: Make sure you try it. I have used Salesforce before and this is so much easier to implement! What problems are you solving with the product? What benefits have you ...

Simple to use plus Free support

What do you like best? Simple, easy to navigate, customisable, set up work flows to automate what you need and have a clear picture of the stages and forecast accordingly. What do you dislike? Can’t save contacts to your phone from the app. SMS integration needs work. What problems are you solving with the product? What benefits have you realized? In today’s busy world having a CRM that works keeps opportunities from slipping through the gaps. The one thing I love is that I ...

FreshSales / FreshDesk Review

What do you like best? UI is great and easy to integrate. Also, integrating into our database and other applications has proven to be pretty straight forward. Keen on seeing it fully rolled out and stabilized in the coming weeks. Easy to flex / fit to our business process needs. What do you dislike? I'd like to see if there was any discounted pricing. We use FreshSales / FreshDesk / FreshTeam and are a social enterprise focused on Agriculture in sub-Saharan Africa. With other ...

Excellent

What do you like best? I can organize my leads and also check on updates, its a great help What do you dislike? Freshsales is very helpful, Not much needs to be changed. Its a great system to use. Recommendations to others considering the product: I would highly recommend freshsales to all businesses, its great to organize your leads, also communicate with my teams as well as set up appointments. It will greatly benefit your business. What problems are you solving with the ...

FreshSales Review

What do you like best? So easy to use, and very organized, I also like the loading jokes. What do you dislike? Nothing. I think it is so easy to use and it is vital for organization staying on top of calls. What problems are you solving with the product? What benefits have you realized? Calls/ Forecasting.

The best CRM

What do you like best? Manage my customers and manage my prospects with a temperature. What do you dislike? At this point, I'm not able to use functions on custom fields. Would it be nice if we could do some arithmetic accounts What problems are you solving with the product? What benefits have you realized? E-mail marketing campaigns, management of all the tasks. It solves what we need