Freshsales Reviews in November 2026: User Ratings, Pros & Cons

The best CRM

What do you like best? Manage my customers and manage my prospects with a temperature. What do you dislike? At this point, I'm not able to use functions on custom fields. Would it be nice if we could do some arithmetic accounts What problems are you solving with the product? What benefits have you realized? E-mail marketing campaigns, management of all the tasks. It solves what we need

Perfect for an SMB I Easy to Setup I Easy to Use I Easy to Integrate

What do you like best? Ease of use. Hands Down. We tried multiple CRMs (Agile, Copper, SalesforceIQ but nothing came close to Fresh sales for its ease of use and the features. Second would be Customer Support. I could literally just start a chat in 2 clicks from within the product and would get a reply in a few minutes. I was able to set up the entire system in 2 days. What do you dislike? 1. The Chrome/Gmail extension can be better. It gets the job done though. 2. Link Tracking ...

Excellent

What do you like best? I can organize my leads and also check on updates, its a great help What do you dislike? Freshsales is very helpful, Not much needs to be changed. Its a great system to use. Recommendations to others considering the product: I would highly recommend freshsales to all businesses, its great to organize your leads, also communicate with my teams as well as set up appointments. It will greatly benefit your business. What problems are you solving with the ...

FreshSales / FreshDesk Review

What do you like best? UI is great and easy to integrate. Also, integrating into our database and other applications has proven to be pretty straight forward. Keen on seeing it fully rolled out and stabilized in the coming weeks. Easy to flex / fit to our business process needs. What do you dislike? I'd like to see if there was any discounted pricing. We use FreshSales / FreshDesk / FreshTeam and are a social enterprise focused on Agriculture in sub-Saharan Africa. With other ...

Easy to use and easy to navigate tool

What do you like best? Dashboard gives you the quick insight. Rating based leads. What do you dislike? Cuckoo gives constant error of websocket connection error, logs out frequently. What problems are you solving with the product? What benefits have you realized? Customer interest in company products and services.

FreshSales Review

What do you like best? So easy to use, and very organized, I also like the loading jokes. What do you dislike? Nothing. I think it is so easy to use and it is vital for organization staying on top of calls. What problems are you solving with the product? What benefits have you realized? Calls/ Forecasting.

Great tool for entrepreneurial companies.

What do you like best? Easy on boarding and immediate use without extensive training or support. What do you dislike? Could improve ability to customize some of the fields, but still great functionality for the price point. What problems are you solving with the product? What benefits have you realized? Coordination of investor fund raising and BD

Simple to use plus Free support

What do you like best? Simple, easy to navigate, customisable, set up work flows to automate what you need and have a clear picture of the stages and forecast accordingly. What do you dislike? Can’t save contacts to your phone from the app. SMS integration needs work. What problems are you solving with the product? What benefits have you realized? In today’s busy world having a CRM that works keeps opportunities from slipping through the gaps. The one thing I love is that I ...

Integration

What do you like best? The integration with Freshdesk makes it easy to see where our tickets are. What do you dislike? Nothing. Everything is being developed as it should be. We are waiting for the new Fresh Projects module to come out and will evaluate Fresh Chat. Recommendations to others considering the product: Make sure you try it. I have used Salesforce before and this is so much easier to implement! What problems are you solving with the product? What benefits have you ...

Simple to start using, but has a deep set of features

What do you like best? The onboarding experience was very helpful. Gmail integration is a huge timesaver. The user interface is simple and information dense. What do you dislike? No strong dislikes yet, but I've only been using it around 6 weeks and I haven't deeply exercised any advanced features. I wish there was a way to retroactively bring an email into FreshSales, maybe via the Gmail add-on they already have. Recommendations to others considering the product: Take full ...