Freshsales Reviews in July 2026: User Ratings, Pros & Cons

CRM is not suitable for Non English Speaking Customers

PROS & CONS What are the best aspects of this product? Easy to set up and use, lots of features, integrates with Freshdesk ticket system and Freshchat. What aspects are problematic or could work better? If you customers don't speak english forget about using this CRM as you cannot create a fully internationalized experience for your customers and Freshsales literally don't care. After subscribing as a lead to the CRM there is a ugly non customizable page that customers arrive on ...

CRM is not suitable for Non English Speaking Customers

PROS & CONS What are the best aspects of this product? Easy to set up and use, lots of features, integrates with Freshdesk ticket system and Freshchat. What aspects are problematic or could work better? If you customers don't speak english forget about using this CRM as you cannot create a fully internationalized experience for your customers and Freshsales literally don't care. After subscribing as a lead to the CRM there is a ugly non customizable page that customers arrive on ...

If you need a good customer view, freshsales is the way to go.

What do you like best? I've used a couple of CRM tools in my career, but nothing beats the simplicity and single page view offered by Freshsales - especially from the perspective of a start-up where every single lead counts. The lead scoring system also works fairly well. What do you dislike? The ability to customize at Deal level should be better. What problems are you solving with the product? What benefits have you realized? We are keeping a good record of our customer database ...

Best Value for the Money Available!

What do you like best? It's completely integrated, email, calendar and everything else you want is completely seemless. What do you dislike? There's really nothing to dislike. Like anything else, you've got to learn where things are but it's very well thought out. Recommendations to others considering the product: Take a look, the demo gives you plenty of time to use the product. It's offers a great value. What problems are you solving with the product? What benefits have you ...

Crisp and compact tool

What do you like best? Freshsales has a very easy-to-use interface that helps in navigating quickly to what you want. I love that fact. It's so simple and neat. Gives a smooth experience to the user. What do you dislike? One of the downsides that can be noted would be the lack of support. Sometimes, things get skewed and we break our heads trying to resolve it, it would be helpful if Freshsales has a team that can quickly give support to their clients. Recommendations to others ...

Freshsales: the software that every sales organization needs.

What do you like best? What I love the best about Freshsales is that I can open up the leads tab and all my leads are in one place and allows me review it and then reach out to potential customers. What do you dislike? There is really nothing that I don't like about Freshsales. Recommendations to others considering the product: This is awesome software and the platform is lead out easy for anyone to use. What problems are you solving with the product? What benefits have you ...

A great sales CRM with all the mod cons; part of an excellent fresh suite.

What do you like best? I like Freshsales.io so much because of the infinite capacity of customizations and integrations. This allows my users to create tracking systems with multiple points of contact with the client. The new future to manage duplicates was a great addition. I also love the ability to attach documents to client files, it really is useful. I conclude with the fact that fresh sales are constantly changing and in my 6 months of use I have seen that the anticipated ...

Freshsales - Easy and Reliable

What do you like best? Easy to use, easy to learn and easy to populate what I would need. What do you dislike? The less availability of customization which is, however, being improved day in and day out. I would still prefer a faster rollout of these features. What problems are you solving with the product? What benefits have you realized? Sales Funnel Forecast, understanding the sales projections, Lead to demos given, MQL inflow and SQL Inflow MOM

Freshsales is the most user friendly CRM system I've ever used!

What do you like best? The system's ease of use is the best feature. It's the simplest, most intuitive system I've seen to date. What do you dislike? It would be helpful to have task reminder What problems are you solving with the product? What benefits have you realized? I'm able to track my contacts, when I've contacted them, what the outcome was and next steps. Being able to follow-up with leads and contacts is much simpler than any CRM I've ever used. I'm also able to visually ...

3 years of experience in B2B Sales

What do you like best? We are using HubSpot earlier and moved to Freshsales couple of months back and i must say that it is easy to use system my team is effectively using freshsales for leads update, Task reminders, and running their own sales campaigns. In fresh sales creating a sales campaign is really easy and you can always keep a track on a day to day sales activities, Generate daily reports, And also easily target and focus on interesting prospects. You will never miss any ...