Freshsales Reviews in July 2026: User Ratings, Pros & Cons

User friendly product - Freshsales

What do you like best? Its the best CRM tool I have ever worked. Its Super user friendly and Hatsoff to team which have build it and for providing the instant support. What do you dislike? I cant tell you the downsides of using Freshsales but one thing which can be more better is creating the Campaigns much easier, its bit confusing. What problems are you solving with the product? What benefits have you realized? Email Tracking. Sending email - Customer life cycle tracking.

Excellent sales-oriented CRM system

What do you like best? We love the sales activities tracking - helps monitor input measures and keeps us on target. We've also used the custom sales activities functionality to create dashboards looking at key account development & project delivery actions. What do you dislike? We struggled a little with emails - took us a while to get the font right, but was simple enough once we configured templates in the html view. Would add that support is excellent, so if you ever have a ...

Best CRM ever

What do you like best? I worked on various CRMs in previous works as a sales representative. However, this CRM is the most transparent, fast, convenient and I understand what is happening with my leads. What do you dislike? I have not noted any flaws because everything works as it should What problems are you solving with the product? What benefits have you realized? I effectively manage hundreds of leads and no mess.

The Just Right CRM for Minds On

What do you like best? Minds On is a fast growing, innovative agency that works with rapid growth midsize B2B manufacturing tech as well as divisions within some of the worlds biggest software, technology and manufacturers. We're small, agile and customer-focused. Speed to implement was impressive, the API connectors available matched our need and creating our version of "Just Right" was so easy I was able to set it up, configure it along with my colleague. It's easy to use, configure ...

Ammazzzzing Software

What do you like best? The whole system is the most amazing software by far. There are a few improvements required but we are happy. It would be best if you could make moving from one lead to the next as easy as a click of the next button. I am happy with the service and basic functionalities of the system. I like the fact that you can track who you have contacted and follow up with comprehensive emails until a deal is closed. I don't know what else to say because I ...

Easy and intuitive use of the platform

What do you like best? What I like the best, is what you can do in a minute as a right sales traking tool, What do you dislike? It does not refresh automatically, just when you manually refresh the website. What problems are you solving with the product? What benefits have you realized? Sales traking, schedule my tasks and be more effective

A feature packed CRM with Email campaigns

What do you like best? The 2-way sync with your mailbox to track, manage and create leads automatically. Also, the Email campaigns are sent as normal emails rather than marketing emails. What do you dislike? The interface is a bit confusing and could be simplified further. Admin usage and making changes to the CRM is tough. What problems are you solving with the product? What benefits have you realized? Create an effective sales process with a clear view of each of the deal stages.

Excellent omnichannel integration

What do you like best? Freshsales has provided us with a great value, high feature product to enable all our teams to effectively communicate with clients in the way that is easiest for them. What do you dislike? Further integration across all the Freshworks products would be great (e.g. WhatsApp support in freshsales and not just Freshchat. What problems are you solving with the product? What benefits have you realized? Tracking the activity of sales consultants whilst also ...

One of the best CRM to this date

What do you like best? I like the fact that Freshsales allows you to keep track of all your clients and leads data, this optimizes the work being done. It is incredible all that you can keep in a single place, emails, calls, notes , task management. tracking website events and this way you are able to see what your clients and leads are most interested in. It also allows you to see if there are duplicates and you can merge them to obtain a single profile with all the information in a ...

The perfect CRM for me

What do you like best? Before Freshsales I was using multple tools to keep track of and manage lead flow: a chat tool, support desk, analytics, CRM. Now all of it integrates together perfectly. I love being able to email leads and schedule emails right from the dashboard, as well as customize it exactly how I need. What do you dislike? This is a robust tool, so it took me some time to figure out how to use it to its fullest. The learning curve was longer than other tools I've used, ...