Freshsales Reviews in November 2026: User Ratings, Pros & Cons

Value For Money

What do you like best? Follow_up, Task reminder and Contact Management What do you dislike? Lead Score management and contently changing UI Recommendations to others considering the product: Value For Money What problems are you solving with the product? What benefits have you realized? We are now able to get in touch with more clients everything is now in a orderly manner

The BEST CRM

What do you like best? Ease of use. Ability to close/set new tasks easily. Stages of contact bar is helpful as well. A CRM should be easy to use and efficient. Love the look of freshsales. What do you dislike? NOTHING. There is nothing to dislike with Salesforce. MAYBE I would ask the ability to change color on dashboard from Orange to a color I like. Recommendations to others considering the product: Don't think twice. Freshsales is exceeding my expectations. I would recommend. ...

Customizable at every step

What do you like best? Freshsales is customizable at every step and has an intuitive UI. What do you dislike? Freshsales is not customizable in terms of UI. What problems are you solving with the product? What benefits have you realized? Freshsales automated our sales process.

Easy to maneuver

What do you like best? I like the set up within the deal stage. It is simple to see all details necessary What do you dislike? I have to add the pending payments tab to the funnel view on the deals section at the start of every day. Recommendations to others considering the product: Continue to recommend this because it is a great source What problems are you solving with the product? What benefits have you realized? I am keeping track of my commission successfully and easily.

User Friendly Easy to Set Up

What do you like best? Integration, User-friendly design & Customer Support What do you dislike? They Should introduce add on features for admin because some of the features have a limit if we want to upgrade we need to upgrade for entire users What problems are you solving with the product? What benefits have you realized? Fresh sales help us in closing the leads in a very orderly manner. We are getting reports and trends about the customers coming in and the service our sales ...

Good CRM with Value for startups

What do you like best? Freshsales comes with in-depth functionalities for CRM and sales team. For Sales team, give good access over mobile app as well. What do you dislike? Reporting can be improved and can give more insights to improve sales What problems are you solving with the product? What benefits have you realized? Has helped in keeping track of all sales activities. From pre-sales to post-sales, has helped in solving client problems

Amazing CRM!

What do you like best? I like that the support is amazing, the product it’s self stand up against the big guys (salesforce but the customer support by live chat is amazing! I like that the software is very well laid out not too much information all at once. I really like the multi pipeplines as well. In financial planning I have pipelines set up for everything I do and automation all the way through the sales process What do you dislike? I’m hoping as the software grows they build in ...

An excellent CRM for all needs

What do you like best? I really love the rich UI/UX experience while using Freshsales. It was easy to configure the CRM. Easy to manage and view multiple pipelines. Helps us to do forecasting better. Automatic Workflows in each stages helps me and my team to stay top on action items. Mobile app comes very handy to locate contact details when we are on the go. The support team has resolved all issues on time. What do you dislike? Nothing specific that I dislike about the platform. We ...

Great CRM solution for startups and potentially for bigger organizations

What do you like best? Simple user experience and a really nice mobile app and integrations. I have evaluated other such solutions and finally decided to go with Freshsales. What do you dislike? I think more options for product additions to the deal could be better. However, that is not a must though. I also found it tricky to add a new product to the deals. Recommendations to others considering the product: If you are not looking for a lot of complex features and just want to ...

Excellent sales-oriented CRM system

What do you like best? We love the sales activities tracking - helps monitor input measures and keeps us on target. We've also used the custom sales activities functionality to create dashboards looking at key account development & project delivery actions. What do you dislike? We struggled a little with emails - took us a while to get the font right, but was simple enough once we configured templates in the html view. Would add that support is excellent, so if you ever have a ...