Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Freshsales is a sophisticated and user-friendly software

What do you like best? It is an integrated software with a user friendly interface. It is a great CRM that shows each stage of the sales process in detail. Custom reports allow us to visualize relevant metrics and allow us to identify trends that indicate the behavior of sales. In addition, you can connect with third-party tools. What do you dislike? I have no complaints, it is a program that integrates all the tools we need to grow our business. Recommendations to others ...

Easy to maneuver

What do you like best? I like the set up within the deal stage. It is simple to see all details necessary What do you dislike? I have to add the pending payments tab to the funnel view on the deals section at the start of every day. Recommendations to others considering the product: Continue to recommend this because it is a great source What problems are you solving with the product? What benefits have you realized? I am keeping track of my commission successfully and easily.

Customizable at every step

What do you like best? Freshsales is customizable at every step and has an intuitive UI. What do you dislike? Freshsales is not customizable in terms of UI. What problems are you solving with the product? What benefits have you realized? Freshsales automated our sales process.

The BEST CRM

What do you like best? Ease of use. Ability to close/set new tasks easily. Stages of contact bar is helpful as well. A CRM should be easy to use and efficient. Love the look of freshsales. What do you dislike? NOTHING. There is nothing to dislike with Salesforce. MAYBE I would ask the ability to change color on dashboard from Orange to a color I like. Recommendations to others considering the product: Don't think twice. Freshsales is exceeding my expectations. I would recommend. ...

User Friendly Easy to Set Up

What do you like best? Integration, User-friendly design & Customer Support What do you dislike? They Should introduce add on features for admin because some of the features have a limit if we want to upgrade we need to upgrade for entire users What problems are you solving with the product? What benefits have you realized? Fresh sales help us in closing the leads in a very orderly manner. We are getting reports and trends about the customers coming in and the service our sales ...

Good CRM with Value for startups

What do you like best? Freshsales comes with in-depth functionalities for CRM and sales team. For Sales team, give good access over mobile app as well. What do you dislike? Reporting can be improved and can give more insights to improve sales What problems are you solving with the product? What benefits have you realized? Has helped in keeping track of all sales activities. From pre-sales to post-sales, has helped in solving client problems

Amazing CRM!

What do you like best? I like that the support is amazing, the product it’s self stand up against the big guys (salesforce but the customer support by live chat is amazing! I like that the software is very well laid out not too much information all at once. I really like the multi pipeplines as well. In financial planning I have pipelines set up for everything I do and automation all the way through the sales process What do you dislike? I’m hoping as the software grows they build in ...

An excellent CRM for all needs

What do you like best? I really love the rich UI/UX experience while using Freshsales. It was easy to configure the CRM. Easy to manage and view multiple pipelines. Helps us to do forecasting better. Automatic Workflows in each stages helps me and my team to stay top on action items. Mobile app comes very handy to locate contact details when we are on the go. The support team has resolved all issues on time. What do you dislike? Nothing specific that I dislike about the platform. We ...

Great CRM solution for startups and potentially for bigger organizations

What do you like best? Simple user experience and a really nice mobile app and integrations. I have evaluated other such solutions and finally decided to go with Freshsales. What do you dislike? I think more options for product additions to the deal could be better. However, that is not a must though. I also found it tricky to add a new product to the deals. Recommendations to others considering the product: If you are not looking for a lot of complex features and just want to ...

Best overall sales CRM tool

What do you like best? The integrations even on the free package The Lead capturing process Unlimited Sales agent What do you dislike? The email integration can be wonky at times What problems are you solving with the product? What benefits have you realized? How to get the right people in front of the right leads.