Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Great CRM tool to streamline customer management, analytic and communication process!

What do you like best? We love how their package is integrated with other tools - can chat, track, market and analyze what the customer's doing. What do you dislike? Don't have any dislikes, this software is great. They continue to make improvements. Recommendations to others considering the product: Great software, lots of features! What problems are you solving with the product? What benefits have you realized? Have a large client base with various needs - using ...

Excellent CRM

What do you like best? Does everything that I, as a salesperson, find necessary. What do you dislike? I have used Freshsales for a few months now and haven't run into any problems at all. Recommendations to others considering the product: As someone who has used most of the CRMs that are out there, FreshSales, does everything that you need if you are in a typical sales environment. It is especially perfect for a company that works out of one or only a couple offices. I have ...

Easy to Use for all CRM Related Tasks. However Reporting Function is Lacking

What do you like best? Ease of use, simply navigation, without numerous unnecessary and rarely used features. It allows our company to track leads, with flexibility to create fields to track as we need. What do you dislike? The reporting functionality is lacking. Not the most intuitive, but the biggest is is there isn't an easy way to fully automate exporting data into external reporting dashboards without building a solution through the API. Recommendations to others ...

Smooth as butter and simple to use.

PROS & CONS What are the best aspects of this product? I like the Kanban function with deals. I love filtering out my customers/deals or leads filtered according to my preferences. I get to keep my leads/contacts/companies separated while showcasing relationships of all parties. When it comes to online support, Freshsales is fantastic since you get answers almost immediately. What aspects are problematic or could work better? There's currently no dashboard available in their Garden ...

A fantastic place for a Sales

What do you like best? I like that i can consolidate and have access to all of my clients in one place. The fact that reports can easily done in just a click, and the tracking of mails and calls. What do you dislike? The redundancy of some items, especially if the account has been upgraded or downgraded. Also the interface, can have some designs of different colors. What problems are you solving with the product? What benefits have you realized? The comfort of having your contacts ...

Unfriendly & Time Saving

What do you like best? Task reminders Automated workflow and Lead Assignment What do you dislike? A lot of UI Changes occurs we have to adapt to the new UI fastly. What problems are you solving with the product? What benefits have you realized? Lead Assignment is a great feature before that we were using manual assignment

A Software you can back.

What do you like best? It allows my team to have visibility across the board and the design is amazing. What do you dislike? At first that I could not see what the team had going on. It's a few filters you have to pick to see everything you want. Recommendations to others considering the product: If you are just starting out trying to grow your business this is the software to take on. Its easy to scale and use and more importantly it.s cost effective. What problems are you ...

very user friendly CRM

What do you like best? It makes our life easier. Before we had to do things manually. What do you dislike? Every time when process flow changes. Its time taking to make everyone understand Recommendations to others considering the product: Worth The Money What problems are you solving with the product? What benefits have you realized? We are eliminating human resources and saving time

Value For Money

What do you like best? Follow_up, Task reminder and Contact Management What do you dislike? Lead Score management and contently changing UI Recommendations to others considering the product: Value For Money What problems are you solving with the product? What benefits have you realized? We are now able to get in touch with more clients everything is now in a orderly manner

Easy and great software

What do you like best? It's the best platform for the start-up. It is the best way to increase sales as it gives reports in a very less time which increases efficiency. Working with this program, the documents and lead's information comes in handy. The follow-up procedure in this program creates a good system for users with multiple ways to contact the clients. What do you dislike? In the Report Section, more graphical representations can be introduced What problems are you solving ...