Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Great product

What do you like best? We first decided to use Freshsales as we use Freshdesk and we have had a good experience. We wanted a CRM that had the features of scoring leads and marketing automation. Freshsales CRM was the ideal choice for us. We are very happy with the product and the team. What do you dislike? The only dislike is that there are no calendar integrations and I can't see my Google calendar and that I have to have two tabs open at the same time. Recommendations to others ...

Great Software

What do you like best? The user interface is great. It's very easy to search any person that I'm looking for. All the notes show up in an easy to find location, so I get a great overview of the person. Easy to attach other documents to give more insight. Everything is kept together in a nice package so nothing is lost. What do you dislike? How I've used FreshSales, I haven't found much in terms of downsides. If you use it well it can be a great tool. What problems are you solving ...

Ops

What do you like best? The best part is all my leads are at one place and the pipeline is easy to work on. its easy to track on lead and the status makes it easier in the future to recall the requirement or weather it's HOT/Suspect. What do you dislike? 3 different WRM to download and filters to organise ur data. Recommendations to others considering the product: Try to create a realistic pipeline and if ur prospects are on ur WALL then make sure u regularly follow up with ...

Phenomenal software and problem-solving

What do you like best? Having complete oversight of all my leads and customers, what stage each are in, and all tasks required to convert them into deals. What do you dislike? No timestamp for when Tasks were created Recommendations to others considering the product: Get it now! It will change the way you approach sales. What problems are you solving with the product? What benefits have you realized? Staying on top of 100s and 100s of leads, and always knowing at what ...

Freshsales CRM

What do you like best? best part is the auto-fetch feature of leads from the email and the next is the way crm works. The crm is super smart in terms of managing the sales sequences and sending the follow-ups. Addition to that, contacting the clients based on remainders is super prefect. The reminders or perfectly on time and i've been using the mobile app as well. It runs smoothly there as well. The help and support is great. You share your query there and within 5 to 10 minutes, ...

Freshsales is the secure bet for an efficient CRM

What do you like best? The program is undoubtedly a CRM with great potential, drastically reducing the administrative work of sales representatives, increasing their productivity and helping them close a greater amount of deals. In addition to this each representative has a visual representation of the sales which can be assigned thanks to the drag and drop functionality to each of their contacts. In this way you have a clear idea of the evolution of your potential customers during the ...

Great CRM

What do you like best? This is my first CRM and so far the learning curve has been very easy, but it's clearly powerful software. I'm excited about how it's getting years of clients organized and in to a process to help grow my business. What do you dislike? None so far except in my case I have multiple Freshworks accounts so I have to log in and out of them sometimes.I wish there was one login for multiple accounts/products. Recommendations to others considering the product: ...

User friendly

What do you like best? Ease of uploading and tracking the sales activities and updates about the prospects What do you dislike? sometimes, call logs are to be added manually. rest all is fine Recommendations to others considering the product: All good.. can be used easily What problems are you solving with the product? What benefits have you realized? Helped me in keeping a track of developments with my prospects

FreshSales Rocks

What do you like best? Customized workflows that can be triggered by external tools, apps and actions What do you dislike? When using bulk email and you want to set a follow-up task, you need to set an individual follow up task for each recipient, which is kind of the opposite to automated What problems are you solving with the product? What benefits have you realized? Having the ability to automate a lot of the sales processes that in turn allows users to spend more time on ...

Achieve many of your Marketing goals with Freshsales

What do you like best? The UI is really easy to understand and configuration is simple. It provides some excellent support service, which are constantly suggesting us with CRM websites. All the chat assistance group has been highly helpful. Also, I think the price is very accessible for most companies. What do you dislike? Integrations with internal email suppliers, like Mailchimp, should be a lot more intelligent. Also, we are no allowed to edit the client details from the plug-in. ...