Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Highly efficient and user friendly

What do you like best? Easy and usable layout means its clear to see what needs to be done on a daily basis and input of data doesn't take long. Importation of leads is efficient and rarely produces errors or duplicates, connectivity and integration with email and phone network is trouble free. What do you dislike? There is nothing i can think of which I particularly dislike Recommendations to others considering the product: Just try it! What problems are you solving with ...

Great for small / medium business

What do you like best? I like the interface and the app - For our business, introducing FreshSales means that we now have a clear overview of our leads, contacts and pipeline. What do you dislike? Not natively integrating to QuotientApp. Recommendations to others considering the product: Good choice for growing business What problems are you solving with the product? What benefits have you realized? Clear overview of sales activities, pipeline follow-up and emails from ...

Awesome Setup !

What do you like best? I love the features that it comes with especially mass emailing! It's so convenient to use on your phone. What do you dislike? I wish you could see more through the mobile app. I also dislike that if too many emails bounce, it will penalize you. Recommendations to others considering the product: It's a great tool to get monitor your interaction with customers. I highly recommend using this to stay organized and to build relationships with your ...

Most Important tool for any Sales oriented Company

What do you like best? Freshsales made my things easy and helped automating my sales process. I can easily put my customers in the sequence of sales campaign and emails goes automatically based on the sequence. The best is I can even see who has opened/ Clicked my email which helps me putting those customers in the hot prospects. Tasks and appointment features is way too good and show me the dashboard of my today's calls. Daily digest - This is the most brainy and excellent thing you ...

Find the best sales

What do you like best? One of the features that I like most of this platform is built-in phone and mail, because with it I can call and create a phone within the application and be able to call my customers, manage payments, and everything related to my work as such, in addition to being able to integrate it to other Fresh platforms, is a great system and gives many options to be able to automate online sales of the company. What do you dislike? The mobile application is quite ...

Worth switching to from Salesforce

What do you like best? I enjoy the way it is far more intuitive and doesn't take as long to get to grasps with. I can guarantee that people are only seeing the information they need to see. What do you dislike? The mobile app isn't as good as I would have hoped. Recommendations to others considering the product: Give it time and focus in the first couple of weeks of using it and it will be an extremely helpful tool for your organisation. What problems are you solving ...

Keeps me organized.

What do you like best? I am able to keep tabs on everything I need to do to take care of multiple customer's. What do you dislike? Sometimes I think it calculates the different tasks to much. What problems are you solving with the product? What benefits have you realized? Being to track all the e-mails sent and opened. To make sure customer is receiving the information as well.

Excited with our new CRM!

What do you like best? Very intuitive, FAST and well organised user interface. I love the Gmail and Freshdesk integration. The email templates are great for quick and personalized respones. What do you dislike? Not much to dislike really, i haven´t found the mobile app useful yet. Recommendations to others considering the product: Go ahead with the trial, i believe you won´t go back! What problems are you solving with the product? What benefits have you realized? It ...

Severely Lacking

What do you like best? There is very little that I like, I suppose it was easy to set up What do you dislike? The biggest issue we have is lack of native integrations. We are constantly having to set up zapier connections to get data into the CRM. What problems are you solving with the product? What benefits have you realized? Collecting customer data and tracking sales processes

FreshSales for startup

What do you like best? The free version has editable content and has most of the key fields and inputs for collecting data. Its easy to navigate and the unlimited user option is great. What do you dislike? There are no free reports and some editing options are for the paid version. Recommendations to others considering the product: Trial the software and add some real data, move the data from lead, converting to opportunity. Get into the admin and it becomes more powerful ...