Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Actually tries to help!

What do you like best? I have worked with most CRMs around, and this one actually helps. It offers to bring in external information, prompts for duplicates, generally makes it easier to use, hence it is used more. The integration with gmail makes it all seamless. What do you dislike? I would like a single view of leads, accounts, chats, and support tickets not just links into the separate systems.. By contact, or user. What problems are you solving with the product? What benefits ...

Simple and better CRM

What do you like best? I liked most about freshsales is simple and beautiful UI, Also like AI lead scoring feature, Reports and Report Dashboard. What do you dislike? Proposal template missing so we have to make proposal from out of the portal. Recommendations to others considering the product: You can easily implement freshsales and increase sales productivity What problems are you solving with the product? What benefits have you realized? Currently i have only one ...

Simple, fast and efficient!

What do you like best? User friendly UI, easy to access information and CRM that just works!! What do you dislike? Advanced capabilities but that will soon catch up in FreshSales. so far so good. What problems are you solving with the product? What benefits have you realized? We are using FreshSales for complete LeadGen to Deal execution flow. we are able to track our leads and opportunities more easily with clear view on the pipeline.

User Friendly CRM

What do you like best? Am happy to use Fresh Sales Desk it helped me in knowing daily appointments and reminding my follow up calls also Automated email is an add on to get in touch with clients. What do you dislike? nothing much meets my requirement as of now What problems are you solving with the product? What benefits have you realized? started using if required any will take help

Key software for a freelancer or startup

What do you like best? Freshsales is very easy to use. The out of the box features are very robust and gives me room to scale as my CRM needs grow. What do you dislike? The email configuration setup isn't as easy as other applications I have used but isn't overly complicated. Recommendations to others considering the product: If you are a freelancer or startup, and just getting into CRM, Freshsales is a great place to start. It looks like it will scale in features and ...

The best CRM for Sales i know

What do you like best? Everything. The registration is very simple. The CRm comes out of the box usable. But i can configure everything by a minimum of clicks. The solutionpage is very helpful and the academy helped me as admin getting startet even better. What do you dislike? There isn't really a thing i miss or dislike. Sorry. Recommendations to others considering the product: It's better than salesforce because of the handling and the support. What problems are you ...

Good tool for CRM

What do you like best? The quickness of the system. when I click something the website responses rapidly. And it's easy to find contact or lead. What do you dislike? The layout of lead is too loose, I wish I can view 100 leads on a page. Current page layout I can only see 6-10 leads per page. What problems are you solving with the product? What benefits have you realized? We're using Freshsales to manage our database of investors. It's related to Sales. It makes us have ...

Fresh approach to CRM

What do you like best? The style and layout of this system is really good and is assisting my team to make more sales. The opportunity process work very well. What do you dislike? I think this is a well rounded system with lots of features What problems are you solving with the product? What benefits have you realized? Customer engagement sales tracking database mining

Simple and Straightforward, a great way to stay organized!

What do you like best? Freshsales is a great platform for an outbound salesman. It's easy to keep all of our clients information together and it has uses for everything we need to keep the team organized to make sure not a single lead goes untouched. If i can be completely honest I've never used a system that's this complete in terms of the capabilities Freshsales offers. Being able to house the calling mechanism as well as the actual tracking system is worth it without a doubt. But ...

Freshsales Integrations Capabilities

What do you like best? The best for us is the posibility to integrate the freshsales with other tools. Once we started growing and enabling high quality service to our customers it was clear that the freshsales software integrated with VoIP, helpdesk and other tools would allow us to break through with no mayor issues. And so happened. Sales team is able to move deals faster with freshsales and provide cusomer service. What do you dislike? The way the pipeline is managed in the ...