Freshsales Reviews in July 2026: User Ratings, Pros & Cons

A fresh take indeed!

What do you like best? The interface is very clean and smooth. What do you dislike? It takes a long time to retrieve data of existing leads from the same domain at times. Recommendations to others considering the product: Freshsales is a solid product! Can't really complain! It will definitely make life easier! What problems are you solving with the product? What benefits have you realized? We get a huge volume of leads coming in. Freshsales helps us manage, ...

Easy to use and automate your tasks

What do you like best? fresh sales helps me to automate my task . It helps me to create my work flow so send automated emails to my clients create my task and get reminder for that. It gives me the idea about who is actively looking my mails etc. What do you dislike? 1 thing i will request you to do that is if i call any clients its should come on the tops so that it will be more easy to call next client and last name i think should not be mandatory . What problems are you ...

CRMs are tough to recommend because everyone uses them differently; but FreshSales fits my needs

What do you like best? The system has a very simple design, much like HubSpot, and allows for easy creation of workflows and sales sequences. I feel FreshSales does a good job of providing relevant information but not overcomplicating the process & details like many CRMs that try to solve too many issues. I find FreshSales to be the right fit for a solopreneur or small team with a digital product or service based business; that doesn't have complex back office systems already in place. ...

User Friendly

What do you like best? Freshsales is amazingly simple to setup and use almost instantly . Refreshingly so many api and plugs in available to make a complete effective and powerful sales system. What do you dislike? A lot of plugins and would be nice to have a few more free features. What problems are you solving with the product? What benefits have you realized? Contact management and organization of data.

Freshsales has changed my life as a salesperson

What do you like best? Automation is the best part. I've been able to create a process when someone inquires on our website that feels to them like a very personal welcome message to schedule a call. Then if they don't reply it continues to follow up with a sequence of emails to check in with them until eventually letting them know that I'm removing them from the docket and then automatically removing them from my list. No more time wasted following up with leads that inquire online and ...

Fantastic company

What do you like best? I’ve been with them now for a couple months and they’ve been phenomenal. Constant zoom meetings to improve using the CRM. Definitely recommend to others. What do you dislike? Not too much to say as far as what I don’t like, but, the only minor issue would be that the call center is all Indian and sometimes they can misunderstand what I’m trying to portray. This is only minor though and path from that they are an amazing company. Recommendations to others ...

The best tool for sales

What do you like best? Freshsales is great to qualify our leads. It allows us to focus on tracking those customers who are really interested in our services. The platform serves as a base of operation for our sales agents. We can connect the email and receive all incoming communications and prioritize them. It is an excellent system to not overlook opportunities. In addition to that it also provides a solid graphical reporting tool that provides us with relevant information that ...

Freshsales is an innovative solution

What do you like best? The software is flexible and intuitive, it allows us to give priority to our potential customers, since we can organize our communications by email, so we did not spend anything important overlooked. Freshsales gives us consistent reports of our sales that help us identify strengths in our business strategies. Visibility throughout the sales process is undoubtedly one of its best features. What do you dislike? To be honest, I don't find anything that ...

A compact and well integrated CRM

What do you like best? Personally, I love the fact I can track new leads and prospects at every step of the sales process and even after sales. It's easier to keep track of every conversation, be it inquiries or complaints, I have had with any customer by simply calling up their profile. Finally, with regards to my line of work, I love that I can call up any customer's data using a number of parameters. What do you dislike? There are too many columns to fill in for a new ...

Top customer service and very efficient

What do you like best? I have been using the service for over five years and I have to say that the service is outstanding. Never closes tickets without solution and never misses follow-ups when you raise a query . What do you dislike? I don't like that I am based in UK and I have to wait until crystals get back to me and USA time because it takes long for the issues to be sorted and callbacks to be made including the screen that I have to share and I have tw I don't like that I ...