Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Unique tool

What do you like best? It's easier and quicker to track our clients,conversations/feedback they've had with team within the organisation.Its a tool that am also able to get all contacts and therefore easier to call and get feedback.Its also a great tool that teams uses to plan their weekly and monthly sales routes. What do you dislike? information scattered all over and this means you need to open different tabs I would recommend if this can be consolidated to one central ...

Best tool to track the sales team activties

What do you like best? It is one of the best tools to keep an eye on sales team activities. Most of the things we can automate which will help in minimizing the manual errors. It is a must tool that will provide a complete dashboard of all the activities like lead stage, opportunities, calls, emails etc. It will reduce the manual What do you dislike? It is not DIY model, support is required to start using the tool. It is loaded with heavy features and hence creating a dashboard & ...

My experience with FS

What do you like best? One touch access to whole client in my region. What do you dislike? Mobile platform is bulky. Not easily accessible. Recommendations to others considering the product: Highly recommended software. What problems are you solving with the product? What benefits have you realized? Bulk mailing for marketing, Single point Contact to client. Full update of Client data and business updates in one go.

Freshsales is an easy-to-use CRM tool

What do you like best? The user interface of Freshsales is quietly convenient. Being able to manage contacts as not only contacts, but contacts and leads is good to manage data. Also, account hierarchy is a useful structure to organize deals. What do you dislike? It would be nice to go to the from one lead/contact/deal page to the other without going back to the main lead/contact/deal page which shows all records; since, it is not so convenient. Moreover, it would be better if I was ...

Freshsales Review

What do you like best? I enjoy that I can formally log and see my sales each time I have one in the pipeline. Having the ability to log and formally plan meetings that is directly linked to my google calendar makes it easy to set multiple appointments. The legend is also super easy and makes getting new appointments or leads inputted easy. What do you dislike? I dislike that it takes a while of getting used to, but I wouldn’t say that’s a bad thing because once you are used to it ...

Never lose sight of any parameter with FreshSales

What do you like best? Maintain a complete and detailed report of all sales and communication with our consumers, simple by making a call. What do you dislike? Perhaps the useful paragraphs are really too "clustered" and not as visible as I Would like them to be. Recommendations to others considering the product: If you really want to automate your work and save time, use it. What problems are you solving with the product? What benefits have you realized? Have labor ...

Better options and not Complicated

What do you like best? In a Business where we may encounter many issues , and which are to be properly categorised , and that based on available Data to list them in terms of their Importance .. Fresh sales is something Besttt What do you dislike? While during option selection it hangs up some times Recommendations to others considering the product: Give it a Try and it very Intresting What problems are you solving with the product? What benefits have you realized? ...

Freshsales brings in a fresh prospective

What do you like best? Flexibility and the integrations have helped me make sense of my business and helped s grow. What do you dislike? Would like bit more help with automation and the creation of marketing flows to grow further. Recommendations to others considering the product: Easy to use and implement CRM and customer service is always happy to help. What problems are you solving with the product? What benefits have you realized? Customer experience is at the ...

An excellent and cost effective CRM solution

What do you like best? An easy and powerful way to track all customer contacts, setup tasks and meetings, manage project life cycles and track our sales pipeline. What do you dislike? Would be nice to have dynamic filters for published reports to alter date ranges rather than being required to edit the report. What problems are you solving with the product? What benefits have you realized? Being able to track all our sales contacts, projects and tasks in this easy to use, ...

Great tool to improve marketing

What do you like best? Freshsales best feature in my opinion is the customization. This allows us to fully customize our experience and tailor the app to our specific requirements. What do you dislike? I love the fact that Freshworks offers highly customization digital tools for almost anything; however, sometimes switching between apps or making changes to top-level account or profile settings is a bit clunky. Recommendations to others considering the product: Freshsales is ...