Freshsales Reviews in July 2026: User Ratings, Pros & Cons

If you hate CRM's, like most salespeople do. Try Freshsales

What do you like best? It's a tie between two aspects, the general ease and intuitive nature of it and just as importantly the easy to use online support staff. What do you dislike? It is a CRM, little things that you get used. What problems are you solving with the product? What benefits have you realized? Organizing a start up business that previously had no organization.

The Only Way to Scale 10X

What do you like best? Freshworks is the perfect 360 integrated suite to automate your business, so you can truly scale and make your business predictable. You can now concentrate on managing outcomes, rather than managing tasks. What do you dislike? My only initial complaint was a feature I required within one of the systems, however, guess what, it's in an upcoming release and we have an interim automated workaround. What problems are you solving with the product? What benefits ...

BEST CRM FOR ALL SALES TEAM

What do you like best? It's easier to keep track of every conversation, be it inquiries or complaints, I have had with any customer by simply calling up their What do you dislike? NOT ABLE TO ADD CALL LOGS TO INTO THE CRM What problems are you solving with the product? What benefits have you realized? BEST CRM FOR ALL TYPES OF SALES TEAM IT SOLVING MY SALES TEAM MANAGEMENT PROBLEM AND ALSO TRACKING OF MY TEAM MEMBER

User friendly and not overly complicated.

What do you like best? It's very easy to get ramped up. Doesn't take long to learn the system. Doesn't feel like you need a tech person or CRM architect to build functions. What do you dislike? When saving a contact view, columns do not save. What problems are you solving with the product? What benefits have you realized? More transparency into what is happening with our customers.

Excellent CRM Tool

What do you like best? Integrate to emails and chat service in the company What do you dislike? Not able to design the template in the freshsales application What problems are you solving with the product? What benefits have you realized? Collect the client data and promoting software

Freshsales easy to use

What do you like best? Freshsales it best tools to manage your lead effectively and we can track lead and manage work accordinlgy. Freshsales will allow to setup text as per your lead. we can integrate business email to connect work. What do you dislike? i have use this Freshsales last couple of month and it working smoothly not fould any issue for now. Recommendations to others considering the product: it highly recommended to manage lead effectively improve your ...

Great platform, simple to use, great pipeline management.

What do you like best? The stages are really helpful and the notes and data helps me keep organized. What do you dislike? I really really dislike that you can't manually manage the lead scores. The algorithm is helpful but it'd be cool if you could manually drag up a lead to the top of your pipeline. The score doesn't always reflect the lead quality. What problems are you solving with the product? What benefits have you realized? Lead management ...

Freshsales is an amazing Sales CRM

What do you like best? Fresh sales is amazing in the way it is super affordable, packed full of tools and most importantly is easy to use! What do you dislike? Support is email driven. not a fan of that with any company. Also Support when you do get on the phone is not american support and requires a little patience. However we got set up without any major issues. What problems are you solving with the product? What benefits have you realized? We solved a work flow issue ...

Real all in one

What do you like best? Email and process automation are so easy to use and well-integrated. Customer service is very competent and available 24/7 Integrated with Freshdesk, you have a real 360 view of your clients What do you dislike? The number of emails per day is limited, so you can't do mass emailing The interface is sometimes a bit slow to refresh and does not do it automatically What problems are you solving with the product? What benefits have you realized? ...

A good work companion

What do you like best? Its is very helpful on keeping track of all your sales and leads so that you'll know how a deal is doing. What do you dislike? none. everything about fresh sales is pretty good. Recommendations to others considering the product: keep up the good work What problems are you solving with the product? What benefits have you realized? Less time consuming on keeping track of your sales