Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Everything in one place makes all the difference!

What do you like best? I like that all our notes, files, calls, emails, everything is all in one place. No searching thru notes or paper files What do you dislike? The biggest dislike would have to be that there is no auto correct on the email...it's not a huge deal but it is nice in Outlook to have my Thnak you's or questinos corrected ;) Recommendations to others considering the product: Be patient, it does take time to learn but it is so worth it! What problems are you ...

Excellent application for sales, customer support, and more - all integrated

What do you like best? That you can see the communication across different channels. If we have a contact that comes in through the chat, or sends an email to support team, they will see if there are other conversations that happened on different channels - like with the sales team for example. The fact that this is not a required feature of every sales/support software today is purely due to the difficulty in designing something that needs such variation in user experience and also ...

Very easy and useful!

What do you like best? Very user-friendly. It doesn't require user to be techy to utilize the tools. A huge help to someone managing or handling lots of customers' information and details. It is well-designed and provides tools to track how customers engagement. The system offers great flexibility with the sales process development team is responsive to user requests and updates the app regularly What do you dislike? Sometimes it hangs but so far so good just refresh it and it is ...

Freshsales Review

What do you like best? 1. Delegating tasks to the team, Monitoring and tracking team activity & performance, Accuracy and increase of sales forecast and Identifying neglected contacts in the database What do you dislike? When deals are loaded onto the system and we add an expected close date. When we exceed the due date the deal automatically goes rotten. Is there not a way we can remove the rotten status as some deals do generally take longer than the expected close date. ...

Nice and easy

What do you like best? Simplicity is the name of the game. All works simple and with common sense upload, capture, lookup, But maybe the best is find engine, I have access from any place at any time everything is updated and ready to use. What do you dislike? you can't handle products and quotations or inventory or price list it will very helpful for sales people to have access fast to price list or fulfill a quotation right on the CRM, handle an inventory would be great either ...

Needed CRM for Sales

What do you like best? It is very much useful tool for specially sales team becuase they can easily manage their leads contacts mail following up with it. What do you dislike? All are okay no dislike for Freshsales. Happy with it Recommendations to others considering the product: Good with service will recommend it What problems are you solving with the product? What benefits have you realized? Email Integrate Call and message Sales leads and contacts

Freshsales is the best tools for monitoring sales team activities

What do you like best? Freshsales make easy to monitoring sales team activities. Best part of generate automatic leads from the email which will help in minimizing manual errors.They will provide complete dashboard of all activities like as CRM, email tracking, call tracking and sales engagement etc. Its very important for me and i also happy for freshsales service.Mainly I also like that Freshsales allows keep monitoring or track all your client. Its's very good interface. What do you ...

El mejor CRM que hemos probado en nuestra compañia

What do you like best? Simple de manejar y flexible para poder modelar los procesos tanto de venta como de negocio. Puedes crear campos personalizados que te ayudarán a controlar los aspectos más importantes de tu negocio. What do you dislike? Lo que menos me gusta es que no puedes tener una campo ID de cada oportunidad lo que hace que te tengas que buscar un poco la vida para poder realizarlo. Al final nosotros lo hicimos con su potente API. What problems are you solving with ...

Easy and efficiently to use

What do you like best? I like the Dashboard most. I am Always Up to date with my Tasks. What do you dislike? It would be useful to manually write a date instead of navigating to it. What problems are you solving with the product? What benefits have you realized? I use it for Monitoring all my Sales Activity and to See which company is already contacted by another Person of Our Sales team

Best CRM ever and I've used SalesForce, InfusionSoft, and others

What do you like best? 1. You can builder sales cycles (multiple) for Leads and Contacts 2. Leads and Contacts are separate 3. MOST IMPORTANT. The cycles are not just emails, but anything you want (snail mail, phone call, send gift, dinner, etc.) What do you dislike? Not much. I would like landing page capability for the web forms. Recommendations to others considering the product: I put in about 20 hours of research and 40 hours of trials. It exceeds my expectations ...