Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Great CRM System for Small Construction Company

What do you like best? I reviewed and tested several different CRM systems and Freshsales was clearly the best option for our company. We have enjoyed the ease of use with the system and how effectively we were able to upload our entire customer and lead database. The interface is intuitive and there are so many features to use even in the free platform. The Freshsales team is always helpful and responsive and I appreciate that they automatically update the system often. The fact that ...

Ease of use, can handle custom sales flow, and great customer support

What do you like best? Customer support is handled quickly. Nowadays, business is done by second, no time must be wasted waiting for answer/feedback from customer support. What do you dislike? The ability to integrate it with other platforms (e.g. Facebook leads, Mailchimp). There is also a limitation on how reports and dashboards can be created. It would be a big plus if a more robust reporting option is available where custom reports can be generated and the dashboard to have more ...

Easy to use. Great Value

What do you like best? I had worked with one of the largest CRMs in the industry before working with Freshsales. I have to say not only am I impressed with the robustness of the platform, I like that it was easy to transition to, and even easier to use in some cases. A really nice touch is the grade that is given to a prospect and they travel down the, "Buyers path". There are ways to create point totals (you can adjust them) based on interaction that updates as long as your email is ...

Mutivector usability for a CRM

No Refunds. Ever.

What do you like best? The software is ok, not the most robust though. What do you dislike? After trying this software and buying a 6-month subscription I realized it didn't work for our company. I stopped using it and thought I had requested a cancellation. When I saw it billed me 6 months again I immediately the same day contacted customer service and let them know I had not been using the software and the account should have been canceled and requested a refund. THEY REFUSED! ...

Could Be Improved

What do you like best? FreshSales allows you to quickly create and export reports What do you dislike? It can be difficult to easily see what specific campaign or ad your leads came in through. The interfaces is a little cluttered/cramped and the main screen is not intuitive. Recommendations to others considering the product: Walk through the best way to set up campaign tracking before implementing this tool. This will allow for the best insights with this tool and can help ...

Increase your productivity immediately with FreshSales!

What do you like best? Very user-friendly platform, widely customizable and varied in available features. What do you dislike? In some cases i get some bugs or errors when i want to upload some type of information of great magnitude on the web, but nothing serious. Recommendations to others considering the product: Excellent alternative for companies that need robust software, that can full fulfill the function of a CRM application that keeps all your processes running 24/7! ...

Good CRM and Sales Tool.

What do you like best? It helps you to manage your day to day activities. It really helps with time management. I can effectively track and manage all leads in my company. It's best to manage your sales pipeline, contacts, deal stages, task, notes, appointments all at one place. What do you dislike? I am a new user and so far I don't find anything to dislike about. What problems are you solving with the product? What benefits have you realized? Earlier I had a problem with ...

Freshsales - Simple to use but feature rich

What do you like best? Like the fact that Freshsales is easy to use, feature rich, intuitive, constantly evolving and reasonable from a commercial perspective What do you dislike? We really have tried to find something that we don't like about Freshsales but we haven't been successful it really is a fantastic product What problems are you solving with the product? What benefits have you realized? Freshsales has aligned out sales, marketing and customer service teams by ...

Freshsales Taught An Old Dog Some New Tricks

What do you like best? Functionality, easy to learn. I really like having all my leads/contacts in one place, with all their information included. What do you dislike? Sync issues with email. Often a lead/contact shows no conversation history, despite there being multiple emails that should be synced. Recommendations to others considering the product: Get it! It is worth your time and money. What problems are you solving with the product? What benefits have you realized? ...