Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Funnel Management made easy

What do you like best? Time Management and handling client portfolio. It is one of the best CRM software I have ever used. And integrates with my email box. That helps me save time of logging down all the conversation for the new client I am creating What do you dislike? Missing domain integration with company, it this can be done it will be really helpful What problems are you solving with the product? What benefits have you realized? Client Portfolio. Timely reminders and ...

Best Business Solution for 2020

What do you like best? I really like how FreshSales is very intuitive CRM and If I ever get stuck, their customer service reps are extremely helpful. I haven't encountered any CRM who takes care of their customers like FreshSales does. If anything gets too complicated they will remotely handle your computer and assist you with any issues. What do you dislike? Sometimes if you don't ask all the right questions you might not get a specific task done right away. You might need to make ...

Great Interface. Awesome workflows

What do you like best? The interface of Freshsales is really awesome and makes the whole process of sales tracking easier and fun. UI is intuitive and easy. What do you dislike? Few of the obvious workflows like allowing the customer to see his daily tracker are not available. Metrics tracking should happen by default. What problems are you solving with the product? What benefits have you realized? CRM. Tracking customer conversations. Email campaigns.

Keeping things straight

What do you like best? You always have reference as to history, contacts, tasks, emails, to dos all in one spot. What do you dislike? In the beginning it did require some getting used to as does anything new. What problems are you solving with the product? What benefits have you realized? When you are working in tandem or absorb a customer the history is all there.

Best CRM I used so far

What do you like best? Freshsales is very intuitive and user-friendly. It's really easy to use it and gives me the capability to have everything on track. What do you dislike? Sometimes the website takes a little to load the page and it contents. Recommendations to others considering the product: Great tool to have all the sales information stored. Very user-friendly and intuitive. It is able to produce charts in order to understand the evolution of the work. All the ...

Easy to use CRM platform at the right price

What do you like best? Easy to use and provides quick ways to see communication with leads and existing customers. It's very simple for us to enter a lead and convert to a customer. Also like the integration with other third party products. What do you dislike? Easier to use workflows and better integration with O365. Pipeline view gets a little difficult to use when there are a large number of deals. What problems are you solving with the product? What benefits have you ...

Lot of capabilities at an affordable price

What do you like best? Freshsales accommodates a lot of tasks on a single screen. It gives you a deep idea about the customer and helps us take actions faster. The workflows help us automate our tasks and help save a lot of our time. Our sales staff has been more productive since we have switched to Freshsales. The interface is also very simple to understand. I highly recommend Freshsales CRM to everyone. What do you dislike? We are a real estate firm and we use lot of different ...

Best CRM tool I have used

What do you like best? It’s multiple functionalities, excellent UI What do you dislike? No tutorial for first time users. There should be help signs. Recommendations to others considering the product: Good tool, excellent UI. What problems are you solving with the product? What benefits have you realized? We are using Fresh Sales for our sales, marketing efforts, our operational processes, our healthcare team processes. It’s seamless once you know the nuances of the ...

It’s very simple and ease to use

What do you like best? Though I use the entry level version I could lot of value add in tracking the business. The tool really help the team in updating the sales and the team loves using it What do you dislike? I don’t see anything like that however I am planing to upgrade so to make my business much efficient Recommendations to others considering the product: Highly recommended What problems are you solving with the product? What benefits have you realized? It’s ...

Great usability and a nice app

What do you like best? The program is fast and logic. The usability is really great and you can understand it rapidly. Especially the "drag and drop" feature I really like. I think it offers everything you can imagine and maybe a little more. What do you dislike? The contact function could be improved, because it is a little lame to always add redundant information. Recommendations to others considering the product: If you have the feeling that you can improve your CRM ...