Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Very useful platform

What do you like best? We have been using Freshsales for somewhat more than a year and experience has been nothing but great. Its very efficient in terms of lead management and has recently become useful in maintaining our clients too (from payments, membership statuses, contact information and so on) making it easier for our employees to keep track of active and potential clients on one platform. What do you dislike? There is nothing that I dislike at the moment What problems ...

Work made easy.

What do you like best? Visibility on data. Everything you need comes under one window. What do you dislike? Sometime it lags. Maybe due to network issues. Recommendations to others considering the product: Worth the money What problems are you solving with the product? What benefits have you realized? Could track and hunt all the opportunities.

Great for small business

What do you like best? The customer service of Freshsales is what stood out to me when first beginning the service. From there, it has easy customization and helps keep all of my contacts organized. What do you dislike? When they add new features, I am not able to opt out of them. Example, "Freddy's Insights", it adds an extra step for me by having to click out of that before I can see all of my notes for a client. What problems are you solving with the product? What benefits ...

Great and Easy to Use!

What do you like best? We love that there are so many integrations with Freshsales. The CRM is also very intuitive and I like how leads are incorporated (instead of just contacts). It took me no time at all to learn it and get up and running. What do you dislike? I wish the deal section had its own page, like a company or contact has, not just a slide out window. Not exactly sure why this isn't a thing. What problems are you solving with the product? What benefits have you ...

Functional tool that allows users to customize their experience.

What do you like best? The built in functionality with gmail and customizable reports. What do you dislike? No simple integration with LinkedIn is frustrating. Recommendations to others considering the product: Consider what you may require from your CRM and look into the cost of all options. What problems are you solving with the product? What benefits have you realized? We can properly track and predict our leads efficiently with FreshSales at a reasonable cost.

Freshsales

What do you like best? Freshsales helps you track leads through to deals, giving tips and reminders to keep your activity high and assist in more successful selling. What do you dislike? My only qualm relates to my own unfamiliarity with the application. Recommendations to others considering the product: Excellent application for sales professionals looking to track leads to deals. What problems are you solving with the product? What benefits have you realized? Better ...

Owesome experience

What do you like best? better planning Sales team daily schedule monitor What do you dislike? Inability to track unfulfilled daily targets unless manually updated What problems are you solving with the product? What benefits have you realized? Clear visibility of our sales team and clients intended for daily visit

The most seamless and capable CRM for Sales

What do you like best? The AI-based lead scoring was a key reason for choosing Freshsales after trying out other popular CRMs. With this tool, I start my day by communicating with clients who have higher lead scores first. It's made my daily sales efforts much more efficient. What do you dislike? Not a dislike, but the emails system could do with improvement. Can't tell exactly how, because we use Gmail and can't do without some of the add ons. What problems are you solving with ...

Super simple CRM for small teams!

What do you like best? It was super fast and easy to get set up. What do you dislike? Everything has been great. I don't have anything bad to say about the product. What problems are you solving with the product? What benefits have you realized? Freshsales helps to manage our sales pipeline and customer interactions with ease.

Freshsales review

What do you like best? Freshsales is user friendly and supports are always ready to help. What do you dislike? I guess the email of leads being not unique gave had me a hard time. Recommendations to others considering the product: Hi freshsales team, I haven't used the whole features of freshsales yet. But I would like to suggest to make the email of the leads to be unique. What problems are you solving with the product? What benefits have you realized? I was just ...