Freshsales Reviews in July 2026: User Ratings, Pros & Cons

average CRM

What do you like best? has a lot of CRM features but not exactly the best CRM out there. What do you dislike? does not have a lot of features for customization. you have to go by how the software is set up for the most part Recommendations to others considering the product: great CRM but a bit expensive if you are having all of the software integrations that freshsales provides. What problems are you solving with the product? What benefits have you realized? keeping ...

great crm

What do you like best? super easy to use crm making transitioning to this crm a lot easier than with other crms. What do you dislike? does not allow 3rd party integrations as sometimes there are features that are not available. Recommendations to others considering the product: if you need a crm then its a good option. very simple and easy to use What problems are you solving with the product? What benefits have you realized? use as crm, outbound calling and ...

The best CRM we came accross that suits our small business operation.

What do you like best? Freshsales was really effortless to set up, very easy to understand the layout of the interface and it was a breeze to integrate and migrate data from other software solutions. It was a great plus that the Freshsales mobile app has so much functionality incorporated from the desktop version as well. The support and knowledge base of this CRM is very professional and concise. You rarely ever have to reach out to their support. What do you dislike? Spell-check ...

Freshsales Rocks!

What do you like best? The simplicity of it and how we get alerted every time someone sees one of our emails. What do you dislike? That there are so many different subscription levels and we have to pay more to unlock more features. Recommendations to others considering the product: I recommend them to first think all the things they need to do inside of their business, then read all of the fresh sales subscriptions and see which one fits them best to their needs. From ...

Incredible customer support!

What do you like best? I love how easy it is to customize and to use. The mobile app is incredibly easy. For me, customer service is important - Support staff are always on hand to help and even follow up to confirm everything is ok. What do you dislike? No complaints so far. Have been pretty happy What problems are you solving with the product? What benefits have you realized? We didn’t have a way to keep track of our sales teams’ activities, contacts or deals. It works ...

it is simple and help, just fit to our sales process. like an secretary.

What do you like best? the schedule function which remind me of following up my potential clients. What do you dislike? i am from China, although i learned english, but not very good at it, would you pls develop chinese edition? What problems are you solving with the product? What benefits have you realized? to review the calls team logged and then know about the situation team is now facing then know how to help them.

Under one roof

What do you like best? FreshSales allows allows the users to be able to complete end to end tracking of sales activities. What do you dislike? Although a little limiting, you don't have to spend a lot of money to be able to have a solution that would allow us to track conversations either via email, phone or even just making notes on profiles. What problems are you solving with the product? What benefits have you realized? As a growing company, we needed a solution in order ...

experience with freshsales has been very good with some features updated and are working faster now

What do you like best? Filtering & searching Lead creation Lead research spending time on calls and emails What do you dislike? We should also be able to see the "LEADS OF THIS WEEK " OR LEADS OF THIS MONTH AT THE SAME PLACE RIGHT NQW NOthing of this sort is there What problems are you solving with the product? What benefits have you realized? reduce time increase productivity & increased client interaction and collaboration

All in once Package

What do you like best? Reports feature is the best, it helps me to track the trending of my leads and deals and how my people are working, it helps me to also identify the productivity of my employee through hourly splitting tracking. What do you dislike? i dislike that it doesn't provide enough action to the admin accounts. i can not change the passwords of users, i can change their names and information which i think should be provided to admin. Recommendations to others ...

Streamlined sales journeys

What do you like best? The webhooks integrations, and freshchat What do you dislike? loading time on clicking pages (pagination) What problems are you solving with the product? What benefits have you realized? Earlier we did not have any clue about the customers, from where they are coming, at what level is their engagement with our product. Freshsales helps in integration all of that by including source of leads, the engagement level of leads and plethora of other ...