Freshsales Reviews in July 2026: User Ratings, Pros & Cons

great CRM

What do you like best? simple CRM process - especially useful for small businesses. freshdesk integrations work well. What do you dislike? integrations are nonexistent besides freshdesk integrations. would be great to have 3rd party integrations that support other functionality other than what freshdesk is working on. Recommendations to others considering the product: if you are a small business looking for CRM that is not too expensive or complicated, this is a great ...

Great application to connect with clients and manage your sales

What do you like best? I am delighted with Freshsales because it is an excellent performance CRM platform; it has so many good things that it is very difficult for me to list them all. It is simple to use in the beginning, thanks to its clean and intuitive interface we can use it in moments. It has menus that are easy to use and understand, intelligently divides the most potential customers, as well as customizable offers. Sort very quickly excel files to all the information of my ...

lightweight and easy solution

What do you like best? Freshsales is a lighweight and easy to use solution for a CRM. If you want to get things up and running pretty easy, this is a great option. When looking to set up a CRM we needed a solution that could be implemented as quickly as possible, and this is why we ended up deciding on this option for a CRM. Customization options are helpful and useful. What do you dislike? free plan does not have a lot of options so you likely need paid plan to be able to do ...

wonderful CRM

What do you like best? great CRM. very easy to use interface. anybody can understand how to use and people can pick it up very quickly. dialing is very easy to do from the CRM if you have freshsales integrated. What do you dislike? difficult to set up at first if you are trying to integrate other services, etc. Recommendations to others considering the product: great CRM you should definitely consider if you are looking for something a bit cheaper compared to Zoho or ...

great CRM option

What do you like best? cheap compared to other CRM options while still have tons of features. Almost only CRM with an option for allowing calling and a dialer within the appllication itself. great because you do not need multiple softwares. easy to use and figure out. great interface. What do you dislike? pricing is a bit expensive but not compared to other options like zoho or salesforce. Recommendations to others considering the product: great CRM compared to other ...

awesome CRM

What do you like best? very easy CRM to use and learn. lead management and pipeline management makes sense and is easy to understand. What do you dislike? migrating data from other sources is difficult because everything is integrated differently than in other software Recommendations to others considering the product: if you need a CRM this is a great option since it is easy to use. especially great for a small business. What problems are you solving with the product? ...

wonderful CRM

What do you like best? very easy to use and integrates perfectly with freshdesk, freshcaller, etc. and other integrations by freshworks. support team is super helpful and can assist What do you dislike? difficult to set up at first and entering data into the crm and setting everything up is a little hard Recommendations to others considering the product: if you need a crm then check this out as it is pretty great software. What problems are you solving with the product? ...

amazing CRM features!

What do you like best? super easy to use. everyone on the team was able to pick it up very easily as it is pretty intuitive for a CRM. others, like salesforce or zoho can be very confusing but this seemed to ve easy for everyone. it has email and phone capability within the software so you can do everything from one screen. What do you dislike? does not have 3rd party integrations so the CRM does not have every feature that others do Recommendations to others considering the ...

good CRM

What do you like best? easy to use interface once you get everything set up. integrates with email perfectly and has a dialer within the software. What do you dislike? a bit difficult to set up in the beginning, but once you get everything set up it is great Recommendations to others considering the product: if you need a CRM, check this out. What problems are you solving with the product? What benefits have you realized? being able to keep track of properties that ...

A great CRM!

What do you like best? A great CRM with tons of different tools including a built in dialer for making outbound phone calls and also mass email campaigns for sending large amounts of emails. What do you dislike? some of the customizations are hard to figure out or you need to make workarounds in order to get it to work. Recommendations to others considering the product: definitely consider using this software if you are need of a cRM What problems are you solving with ...